Group Reservations Specialist

IHG Hotels & Resorts; Chicago (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

IHG Hotels & Resorts in Chicago seeks a Reservations Coordinator to monitor and manage group bookings, rooming lists, and deposits using the Opera system. You will coordinate with Sales, Catering, Front Office, and other departments to ensure accurate room blocks and timely billing.

Triggering communications with group contacts and handling changes, requests, and VIP arrangements are core parts of the role. Strong organizational skills and hospitality background are essential.

Qualifications

• Bachelor's degree in hospitality management or related field.
• 1-2 years of previous experience in a 4-star hotel.
• Ability to follow verbal and written instructions and communicate with supervisors and coworkers.
• Delphi, Passkey and Opera experience a plus.

Responsibilities

• Receives group requirements from Sales and Catering and inputs data in the Reservations-Opera system.
• Monitors reservations, inputs rooming lists, and manages deposits for convention groups.
• Handles changes, requests, confirmations and billing information promptly.
• Prints and forwards updated rooming lists and pickups to group contacts weekly or as requested.
• Coordinates billing for guests, VIPs, and staff within each group.
• Generates reports before, during, and after arrival dates and follows up on group inquiries.
• Provides weekly group information for forecast reports and for near-future cutoffs.
• Attends pre-con meetings for high-profile groups; liaises with Reservations, Sales/Catering, Front Office, etc.
• Participates in training and adheres to workplace health and safety requirements.

Skills

Interpersonal skills

Problem solving

Attention to detail

Teamwork

Communication

Speed and accuracy

Education

Bachelor's degree in hospitality management or related field

Tools

Delphi

Passkey

Opera

Microsoft Office

Job description

IHG Hotels & Resorts in Chicago seeks a Reservations Coordinator to monitor and manage group bookings, rooming lists, and deposits using the Opera system. You will coordinate with Sales, Catering, Front Office, and other departments to ensure accurate room blocks and timely billing.

Triggering communications with group contacts and handling changes, requests, and VIP arrangements are core parts of the role. Strong organizational skills and hospitality background are essential.