Group Reservations Specialist

IHG; Chicago (IL); On-site; USD 25,000 - 34,000; Full time

Job summary

IHG in Chicago seeks a Reservations Clerk to manage group bookings, enter rooming lists in Opera, and coordinate with Sales and Convention Services. You will monitor changes, deposits, and confirmations, respond to inquiries, and prepare weekly reports for forecasting and billing.

A bachelor’s degree in hospitality management and 1–2 years in a 4-star hotel are preferred; Delphi, Passkey and Opera experience is a plus.

Qualifications

• Bachelor’s degree in hospitality management or related field
• 1-2 year previous experience in a 4-star hotel
• Follow verbal and written instructions; ability to communicate with supervisors and co-workers
• Delphi, Passkey and Opera experience a plus

Responsibilities

• Receives group business from Sales and Catering; enters information in Reservations-Opera and creates files
• Monitors reservations and rooming lists; inputs deposits and rooming lists for convention groups
• Handles inquiries via fax, phone, and email and promptly responds to billing information and VIP requests
• Monitors changes, cancellations and print/fax updated rooming lists and pickups weekly or on request
• Coordinates and routes billing within each group, especially for guest speakers, VIPs and staff
• Prints regular reports for each group and follows up on inquiries after departure
• Provides group information for forecast reports and cutoff reports for near-future groups
• Attends pre-con meetings for high-profile groups; acts as liaison between Reservations, Sales/Catering, Front Office, and Accounting
• Aids in training and adheres to health and safety requirements
• Performs other duties and projects as assigned

Skills

Interpersonal skills

Problem solving

Attention to detail

Communication

Teamwork

Education

Bachelor’s degree in hospitality management or related field

Tools

Delphi

Passkey

Opera

Job description

IHG in Chicago seeks a Reservations Clerk to manage group bookings, enter rooming lists in Opera, and coordinate with Sales and Convention Services. You will monitor changes, deposits, and confirmations, respond to inquiries, and prepare weekly reports for forecasting and billing.

A bachelor’s degree in hospitality management and 1–2 years in a 4-star hotel are preferred; Delphi, Passkey and Opera experience is a plus.