Luxury Reservations & Guest Services Lead

University Club of Chicago; Chicago (IL); On-site; USD 48,000 - 68,000; Full time

Job summary

The University Club of Chicago is seeking a Reservations Coordinator to oversee daily reservations operations, ensure accurate bookings, and support guest experience from inquiry through arrival.

You will manage inventory, monitor activity, train Reservations and Front Office colleagues, and collaborate with Sales and Housekeeping to maintain service standards.

This role emphasizes attention to detail, strong communication, and proactive revenue management in a private club environment.

Qualifications

• Bachelor’s or diploma in Hospitality, Hotel Administration, Tourism, or related field preferred.
• Minimum 2–4 years in reservations in hospitality settings preferred.
• 1–2 years of supervisory or team-lead experience preferred.
• Experience with VIP reservations, group bookings, and complex requests.

Responsibilities

• Oversee daily reservations operations and ensure compliance with policies and service standards.
• Manage reservations via telephone, email, and online channels with accuracy.
• Verify new reservations, modifications, cancellations, upgrades, and guarantees.
• Monitor arrivals, VIPs, group bookings, and special occasions for coordination.
• Maintain accurate room inventory and guest profiles, and update records.
• Train and coach Reservations and Front Desk team; coordinate with other departments.
• Collaborate with Front Office and Sales to optimize inventory and revenue.
• Prepare reservation reports and support service quality initiatives.

Skills

Reservations systems

Hospitality technology

Microsoft Office

English communication

Team supervision

Education

Hospitality-related degree

Tools

Reservation management systems

Hospitality software

Job description

The University Club of Chicago is seeking a Reservations Coordinator to oversee daily reservations operations, ensure accurate bookings, and support guest experience from inquiry through arrival.

You will manage inventory, monitor activity, train Reservations and Front Office colleagues, and collaborate with Sales and Housekeeping to maintain service standards.

This role emphasizes attention to detail, strong communication, and proactive revenue management in a private club environment.