Group Reservations Coordinator — Lead Large Event Blocks

Hyatt Hotels Corporation; Tempe (AZ); Presencial; USD 28.000 - 40.000; Tempo integral

Benefícios oferecidos por esta vaga

Free uniforms

Free covered parking

Paid vacation and sick leave

Medical health care

Paid Family Bonding Time

Adoption Assistance

Discounted and complimentary rooms at

Tuition reimbursement property

Excellent training and professional  

Resumo da vaga

Hyatt Hotels Corporation at Tempe Mission Palms is seeking a Group Reservations Coordinator to manage group guest room reservations and inventory across convention services. You will serve as the primary contact from turnover to arrival, ensuring accurate room blocks and exceptional service for group accounts.

Responsibilities include establishing initial client contact at turnover, maintaining relationships through arrival, tracking rooming lists/inventory, and preparing group recap reports

Qualificações

• Proficiency in Microsoft Word, Excel, and Opera Cloud/Reserve.
• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong time-management and follow-through skills with a high degree of attention to detail.
• Ability to build and maintain positive relationships with clients and internal hotel departments.
• Understanding of hotel room inventory management, group room blocks, and revenue/yield management principles.
• Hotel Front Office or Reservations experience strongly preferred.

Responsabilidades

• Establish initial contact with customer at file turnover.
• Maintain relationship with customer, up to arrival, for all matters pertaining to guest room usage, including obtaining no-show and wash history, obtaining and managing changes to rooming lists, and tracking and managing the inventory for individual call-in groups.
• Prepare and submit group rooms recap reports, including the tracking/posting of group comps, and rebate/commission calculations.

Conhecimentos

Organizational skills

Time management

Relationship building

Customer service

Ferramentas

Opera Cloud/Reserve

Microsoft Word

Microsoft Excel

Descrição da vaga

Hyatt Hotels Corporation at Tempe Mission Palms is seeking a Group Reservations Coordinator to manage group guest room reservations and inventory across convention services. You will serve as the primary contact from turnover to arrival, ensuring accurate room blocks and exceptional service for group accounts.

Responsibilities include establishing initial client contact at turnover, maintaining relationships through arrival, tracking rooming lists/inventory, and preparing group recap reports