Group Reservations Coordinator

BENCHMARK; Naples (FL); Presencial; USD 28.000 - 40.000; Jornada completa

Descripción de la vacante

Pyramid Global Hospitality's Naples Grande Beach Resort in Naples, Florida, is seeking a detail-oriented Group Rooms Coordinator to manage group room blocks and reservations. You will work closely with Reservations, Event Management, Sales, Revenue Management, and Front Office to ensure accuracy and a seamless guest experience.

The role requires prior hotel reservations or group reservations experience, strong communication, and proficiency with reservation systems.

Formación

• Previous hotel Reservations, Group Reservations, Front Office, or related hospitality experience preferred.

Responsabilidades

• Create, maintain, and monitor group room blocks within the hotel’s reservation and property management systems.
• Process rooming lists, individual group reservations, cancellations, name changes, date changes, and other reservation modifications.
• Monitor group pickup, block utilization, inventory, and cutoff dates and communicate potential concerns or opportunities.
• Attend weekly Group Pickup Meetings to review pickup, upcoming cutoff dates, rooming list status, block changes, and outstanding action items.
• Serve as a primary Reservations contact for group room-related questions from guests, group contacts, and internal teams.
• Communicate regularly with Event Managers regarding rooming lists, VIPs, special requests, reservation changes, and other group room needs.
• Ensure group rates, room types, dates, inventory, reservation instructions, and booking details are accurately reflected in hotel systems.
• Conduct pre-arrival reviews of upcoming groups to ensure reservations, VIPs, special requests, billing instructions, and other important details are accurate.
• Coordinate with Front Office and operational teams to support smooth group arrivals.
• Participate in pre-convention and post-convention meetings as needed.
• Assist with last-minute group reservation changes and room-related needs before and during group programs.
• Review group blocks following departure and assist with reservation-related reconciliation or discrepancies.
• Maintain accurate reservation comments, traces, alerts, and guest profile information.
• Deliver professional and responsive service to group contacts and guests throughout the reservation process.
• Communicate significant changes, concerns, or potential issues to Reservations leadership and appropriate hotel departments.
• Perform additional Reservations and group-related duties as assigned.

Conocimientos

Group reservations

Front office

Hospitality experience

Herramientas

Opera Cloud

Microsoft Excel

Descripción del empleo

Pyramid Global Hospitality's Naples Grande Beach Resort in Naples, Florida, is seeking a detail-oriented Group Rooms Coordinator to manage group room blocks and reservations. You will work closely with Reservations, Event Management, Sales, Revenue Management, and Front Office to ensure accuracy and a seamless guest experience.

The role requires prior hotel reservations or group reservations experience, strong communication, and proficiency with reservation systems.