Group Reservations & Blocks Coordinator

The Westin Chicago North Shore; Chicago (IL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Six paid holidays and floating holiday

401(k) with company match

Life and disability insurance

Employee discounts

Employee assistance programs

Job summary

The Westin Chicago North Shore is seeking a Group Reservations Coordinator to work closely with Sales, Marketing, Accounting, Conference Services, and Group Meeting Planners to ensure exceptional customer service and accurate bookings.

You will create and maintain group room blocks, set up booking links and reservations, quote rates, and monitor group inventory to maximize occupancy and revenue according to hotel standards.

Qualifications

• High School diploma or GED required.
• Six months reservations experience in hospitality.
• Knowledge of Outlook, Word and Excel.
• Experience with CI/TY and Lightspeed systems.

Responsibilities

• Keep updated files on all upcoming groups upon turnover.
• Ensure accuracy between CI/TY and Lightspeed (room blocks, rates, cutoff dates).
• Detail each Group profile and reservation with rate, deposits, location requests, and inclusions.
• Build rates and inclusive packages for each Group (routing profiles, deposits, cancellation policies).
• Process travel agent commissions.
• Act as liaison between group and central reservations.
• Input group rooming lists and facilitate changes and billing with Conference Services Coordinator.
• Provide reservation and pick up reports upon request.
• Cross reference Group resumes with system information for accuracy.
• Attend Pre-Planning/Pre-Conference Meetings with clients and Conference Services Coordinator.
• Review no-shows from previous night and make corrections.
• Assist accounting in verifying and correcting group folios.
• Ensure all group functions are completed accurately and timely.
• Communicate with Call Center Manager, Business Analyst, Sales Manager, Conference Services Coordinator, and group meeting planner.

Skills

Outlook

MS Word

Excel

CI/TY

Lightspeed

Reservations experience

Education

High School diploma or GED

Tools

CI/TY

Lightspeed

Job description

The Westin Chicago North Shore is seeking a Group Reservations Coordinator to work closely with Sales, Marketing, Accounting, Conference Services, and Group Meeting Planners to ensure exceptional customer service and accurate bookings.

You will create and maintain group room blocks, set up booking links and reservations, quote rates, and monitor group inventory to maximize occupancy and revenue according to hotel standards.