Group Reservations & Revenue Coordinator

Westin Chicago North Shore; Chicago (IL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Life and disability insurance

Employee discounts

Job summary

Westin Chicago North Shore is seeking a Group Reservations Coordinator to collaborate with Sales, Marketing, Accounting, and Conference Services to ensure excellent service and accurate bookings.

You will create and maintain group room blocks, manage reservations, and optimize rates and inventory to maximize occupancy and revenue. Proficiency with CI/TY and Lightspeed is required, along with MS Office skills and a high school diploma.

Qualifications

• High School graduate or GED equivalent.
• Six months reservations experience in hospitality.
• Proficient with Outlook, Word, and Excel.
• Experience with CI/TY and Lightspeed systems.
• Occasional evening and weekend work.

Responsibilities

• Maintain group room blocks, rates, and cutoff dates.
• Build group profiles with rate codes, deposits, and inclusions.
• Process commissions and liaise between group and central reservations.
• Input group rooming lists and manage changes and billing.
• Attend pre-planning meetings with clients and conference services.
• Prepare reservation and pickup reports as requested.
• Ensure accurate, timely completion of all group functions.
• Communicate with Sales, Conference Services, and planners.

Skills

Reservations experience

Outlook

MS Word

Excel

Multi-system use

Education

High School diploma or GED

Tools

CI/TY

Lightspeed

Job description

Westin Chicago North Shore is seeking a Group Reservations Coordinator to collaborate with Sales, Marketing, Accounting, and Conference Services to ensure excellent service and accurate bookings.

You will create and maintain group room blocks, manage reservations, and optimize rates and inventory to maximize occupancy and revenue. Proficiency with CI/TY and Lightspeed is required, along with MS Office skills and a high school diploma.