Group Representative (Hybrid)

300 American Income Life Insurance Company; Waco (TX); On-site; USD 35,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid holidays

Parental leave

Job summary

American Income Life Insurance Company seeks a Group Representative for direct contact with policyholders, customers, and PR field reps by phone, email, and written correspondence. Hybrid role in Waco, TX: remote Monday & Friday, in-office Tue-Thu.

You will perform clerical duties, issue AD&D and Group Life policies, review PR reports, and deliver timely customer service. Advancement to LG5/LG6 is possible after criteria are met.

Qualifications

• High School diploma or equivalent.
• Minimum typing 30 wpm.
• Proficient with standard office software.
• Strong written and verbal communication.
• Ability to meet deadlines and work independently.

Responsibilities

• Handle clerical duties by phone or email.
• Issue and administer AD&D and Group Life policies.
• Review PR reports and maintain accuracy.
• Provide quality customer service.
• Adhere to department deadlines.

Skills

Customer service

Phone & email comms

Data entry

Independent thinking

Deadline-driven

Education

High School diploma

Tools

Office software

Standard office equipment

Job description

Role Overview

At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.

Role Overview: At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Could you be our next Group Representative? American Income Life is looking for a Group Representative to join the team! In this role, you will be responsible for direct contact with policyholders, customers and PR field representatives by telephone, e-mail, fax, and written correspondence. This is a hybrid position located in Waco, TX (WFH Monday & Friday, In Office Tuesday-Thursday).

What You Will Do

• Perform various clerical duties within the department including communication via telephone and/or e-mail.
• Issue and administer AD&D and Group Life policies with a high degree of accuracy.
• Review and evaluate various PR related reports.
• Provide quality customer service in a timely manner.
• Other duties as required by the department.

What You Can Bring

• Must possess a High School diploma or equivalent thereof.
• Must possess a basic understanding of PR accounting, various PR functions and how they interrelate within the department and the company.
• Minimum typing requirement of 30 wpm.
• Ability to operate standard office equipment as well as various software packages required by the department.
• Ability to understand and apply a variety of oral and written instructions.
• Proficiency in effectively communicating both in writing and verbally with proper grammar, word usage, and punctuation.
• Ability to exercise some judgmental decisions in an independent manner.
• Ability to meet department deadlines and efficiently handle distribution to appropriate parties.

Promotion Opportunity

This position is structured so that advancement to a Group Representative II position (LG5) is automatic after one year of service. This position is eligible for Senior Group Representative position (LG6) upon completion of the following criteria: One year experience in Group Representative II position (LG5) and successful completion of LOMA ACS Designation, or successor designation – OR – five years experience in a Group Representative II position (LG5). Must demonstrate fully competent performance for two quarters preceding advancement in all functions performed in the Group Representative II position (LG5) which includes processing of both AD&D and Group Life contracts.

How American Income Life Will Support You

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life: Competitive compensation designed to reflect your expertise and contribution. Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. Robust life insurance benefits and retirement plans, including a pension plan. Paid holidays and time off to support a healthy work-life balance. Parental leave to help our employees welcome their new additions. Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. Company-paid counseling for assistance with mental health, stress management, and work-life balance. Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

At American Income Life, your voice matters.

Terms and Conditions

Want an exciting opportunity in the insurance industry? Some insurance companies only care about making money from their insurance policies. But at American Income Life, we care about people. And Agents who choose to sell our products have an opportunity to make an impact on their clients, their community, their family, and their career. There’s way more to it than meets the eye. American Income Life attracts a select group of leaders, entrepreneurs, and high achievers eager to jumpstart their sales career with a fast-paced, stable, and internationally growing company.

Opportunity Unlimited At American Income Life, 'Opportunity Unlimited' means you decide what you are worth. As an independent contractor, you are in control. Your performance determines how much money you make and how far you take your career. Selling American Income Life products gives you the opportunity to earn as much as you desire.