Customer Service Representative (Remote)

Globe Life; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Paid holidays

Parental leave

Education reimbursement

Job summary

American Income Life is seeking a Customer Service Representative for a remote/work-from-home role. You will explain policy coverage, review claim status, and assist with payments for policyholders and interested third parties.

The role emphasizes high-volume phone interaction, confidentiality, and strong communication in a supportive, growth-oriented environment.

Qualifications

• High school diploma or equivalent required; some college preferred.
• At least one year of office experience preferred; telecommunications a plus.
• Background in life and health insurance desirable.
• Customer service background with strong phone skills.
• Must maintain confidentiality and handle high-stress situations.

Responsibilities

• Provide excellent customer service by explaining policy coverage and claim status.
• Assist with claim payments or other policy information to policyholders and third parties.
• Handle heavy phone contact with policyholders, providers, and third parties.
• Process requests from calls, emails, and correspondence.
• Maintain procedures and meet call metrics.

Skills

Customer service

Phone skills

Communication

Organization

Confidentiality

Typing 30 WPM

Mathematical abilities

Basic PC skills

Decision making

Stress management

Education

High school diploma or equivalent

Some college

Job description

At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.

Role Overview

Could you be our next Customer Service Representative? American Income Life is looking for a Customer Service Representative to join the team!

In this role, you will provide excellent customer service by explaining policy coverage and claim status and assisting with claim payments or other policy information to policyholders and/or interested third parties.

This is a remote / work-from-home position.

What You Will Do

• Heavy phone contact with policyholders, providers, and interested third parties.
• Process policyholder requests from correspondence, phone calls, and emails
• Review and maintain new and revised procedures regarding policy information.
• Maintain department standards for the number of calls, average handle, and time management.
• Pay differential available for Bilingual employees (Eng/Span).

What You Can Bring

• High school diploma or equivalent required, some college preferred.
• At least one year of office experience preferred. Telecommunications experience is a plus.
• A background in life and Health insurance, as well as knowledge of insurance operations, is desired.
• Customer service background and strong phone skills.
• Excellent written and oral communication.
• Excellent organization skills.
• Must be able to maintain confidentiality.
• Excellent alpha and number recognition skills
• Demonstrated mathematical abilities.
• Basic PC skills.
• Ability to handle high-stress situations calmly and with tact and professionalism.
• Strong decision-making skills with the ability to analyze situations and make logical conclusions.
• Must be able to type at least 30WPM.

How American Income Life Will Support You

Looking to continue your career in an environment that values your contribution and invests in your growth? We\'ve curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life:

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including a pension plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for assistance with mental health, stress management, and work-life balance.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.