Group Representative (Hybrid)

American Income Life; Waco (TX); Hybrid; USD 32,000 - 52,000; Full time

Job summary

American Income Life in Waco, TX is seeking a Group Representative to handle direct contact with policyholders, customers, and PR field representatives by phone, email, fax, and written correspondence. This hybrid role is based in Waco with in-office Tue-Thu and remote Mon & Fri.

You will perform clerical duties, issue AD&D and Group Life policies accurately, review PR reports, and deliver timely customer service.

Qualifications

• Must possess a High School diploma or equivalent.
• Minimum typing requirement of 30 wpm.
• Ability to operate standard office equipment as well as various software packages required by the department.
• Proficiency in effectively communicating both in writing and verbally with proper grammar, word usage, and punctuation.
• Ability to exercise some judgmental decisions in an independent manner.
• Ability to meet department deadlines.

Responsibilities

• Perform various clerical duties within the department including communication via telephone and/or e-mail.
• Issue and administer AD&D and Group Life policies with a high degree of accuracy.
• Review and evaluate various PR related reports.
• Provide quality customer service in a timely manner.
• Other duties as required by the department.

Skills

Typing 30 wpm

Communication skills

Written and verbal communication

Independent decision making

Education

High School diploma or equivalent

Tools

Office software packages

Job description

At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.Role Overview:Could you be our next Group Representative? American Income Life is looking for a Group Representative to join the team!In this role, you will be responsible for direct contact with policyholders, customers and PR field representatives by telephone, e-mail, fax, and written correspondence.This is a hybrid position located in Waco, TX (WFH Monday & Friday, In Office Tuesday-Thursday).What You Will Do:Perform various clerical duties within the department including communication via telephone and/or e-mail.Issue and administer AD&D and Group Life policies with a high degree of accuracy.Review and evaluate various PR related reports.Provide quality customer service in a timely manner.Other duties as required by the department.What You Can Bring:Must possess a High School diploma or equivalent thereof.Must possess a basic understanding of PR accounting, various PR functions and how they interrelate within the department and the company.Minimum typing requirement of 30 wpm.Ability to operate standard office equipment as well as various software packages required by the department.Ability to understand and apply a variety of oral and written instructions.Proficiency in effectively communicating both in writing and verbally with proper grammar, word usage, and punctuation.Ability to exercise some judgmental decisions in an independent manner.Ability to meet department deadlines.How American Income Life Will Support You:Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life:Competitive compensation designed to reflect your expertise and contribution.Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.Robust life insurance benefits and retirement plans, including a pension plan.Paid holidays and time off to support a healthy work-life balance.Parental leave to help our employees welcome their new additions.Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.Company-paid counseling for assistance with mental health, stress management, and work-life balance.Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.Discounted Texas Rangers tickets for a proud visit to Globe Life Field.Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.