Agent Licensing Manager (Hybrid)

Globe Life; Waco (TX); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive health, dental, and vision insurance

Paid holidays and time off

Company-matched 401k plan

Job summary

Globe Life is seeking an Agent Licensing Manager based in Waco, TX. This hybrid role involves overseeing the lifecycle of agents, including onboarding, appointments, and compliance operations. You will lead a team and ensure timely execution of licensing processes while maintaining regulatory standards.

Ideal candidates will have a focus in Business Management, strong leadership skills, and proficiency in Microsoft Office. The position offers a comprehensive benefits package to support your well-being and career growth.

Qualifications

• Minimum typing speed of 40–45 wpm with excellent alpha and number recognition skills.
• 2+ years in a leadership role, preferably supervising other supervisors.
• Reliable and predictable attendance; ability to work full time.

Responsibilities

• Oversee the lifecycle of an agent including onboarding and compliance operations.
• Provide guidance to supervisors and team members.
• Support development of workflows to maintain efficiency.

Skills

Leadership and coaching skills

Strong communication skills

Proficiency in Microsoft Office

Time management

Organization

Education

Associate degree in Business Management or equivalent work experience

Tools

Microsoft Word

Microsoft Excel

SharePoint

Job description

At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.

Role Overview

Could you be our next Agent Licensing Manager? In this role, you will be responsible for overseeing the full lifecycle of an agent, including onboarding, appointments, and compliance operations. You will lead four direct supervisors and two training team members, and indirectly guide a team of 40–50 hourly employees, ensuring timely and accurate execution of licensing processes in compliance with regulatory standards and business objectives.

This is a Hybrid position located in Waco, TX.

What You Will Do

• Monitor department readiness and ensure objectives and assignments are met through established data processing systems.
• Respond to phone calls and emails, answering questions and resolving issues; suggest alternatives when appropriate.
• Provide guidance to supervisors and team members on system-related or process-related issues.
• Ensure employees are properly trained and consistently applying company and Department policies.
• Support the development of methods to maintain timeliness and efficiency of workflows.
• Escalate urgent or critical workflow, staffing, or compliance issues to executive management when needed.
• Collaborate with supervisors to create and implement training materials and processes.
• Serve as a point of contact for Sales Executives, Home Office Directors, State General Agent Owners, and Agents.
• Partner with business units to resolve field or downstream issues impacting agents.
• Oversee maintenance of licensing-related systems by coordinating with IT.
• Build cross functional partnerships to ensure agents receive proper support and to close workflow gaps.
• Coordinate stages of licensing systems testing and implementation.
• Serve as liaison with the Union, Sales, Accounting, Marketing, and IT to resolve operational issues.
• Communicate with agents and state insurance departments regarding licensing requirements.
• Oversee monthly account reconciliations and manage licensing-related projects.
• Conduct one-on-one meetings with supervisors and team members to monitor workload, morale, and performance.
• Lead field training sessions and organize regular leadership team meetings for planning and problem-solving.
• Support employee engagement by facilitating team-building activities and promoting a positive work environment.
• Conduct annual performance reviews and support state audits to ensure regulatory compliance.
• Attend Sales meetings to engage with Agency Owners and Sales Executives, with occasional presentations.

What You Can Bring

• Minimum typing requirement of 40–45 wpm with excellent alpha and number recognition skills.
• Associate degree with a focus in Business Management or equivalent related work experience (4+ years).
• 2+ years in a leadership role, preferably supervising other supervisors.
• Insurance background, especially in agent licensing, preferred.
• Proficiency with Microsoft Word, Excel, Access, Outlook, SharePoint, and PowerPoint, including mail merges, database queries, and advanced spreadsheet functions.
• Strong written and verbal communication skills with attention to grammar and detail.
• Ability to analyze information, make logical conclusions, and recommend solutions.
• High level of accuracy, organization, and confidentiality.
• Effective time management to meet department and production-driven deadlines.
• Strong leadership and coaching skills to develop supervisors and team members.
• Familiarity with accounting basics and database management helpful.
• Reliable and predictable attendance; ability to work full time based on position specifications.

How American Income Life Will Support You

Looking to continue your career in an environment that values your contribution and invests in your growth? We offer a benefits package that helps ensure that you don’t just work, but thrive at American Income Life:

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because your well‑being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including company‑matched 401k plan.
• Paid holidays and time off to support a healthy work‑life balance.
• Parental leave to help our employees welcome their new additions.
• Subsidized all‑in‑one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company‑paid counseling for assistance with mental health, stress management, and work‑life balance.
• Continued education reimbursement eligibility and company‑paid FLMI and ICA courses to grow your career.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

At American Income Life, your voice matters.