Group Product Manager: Lead AI-driven onboarding at scale

ServiceTitan, Inc.; California; Hybrid; USD 198,000 - 297,000; Full time

Benefits offered by this job

Flextime

Bonusly

Health insurance

401k match

Parental leave

Job summary

ServiceTitan, Inc. is seeking a Group Product Manager to lead a team of PMs and execute our agentic onboarding strategy at scale. You will drive success metrics, enable customers to reach full value faster, and partner across Engineering, Design, Data Science, and post‑sales teams.

You’ll hire and mentor PMs, ensuring alignment with business goals and customer outcomes. You’ll bring 7–10 years in product management, a track record of complex cross‑functional delivery, and comfort with AI‑powered

Qualifications

• 7–10 years of product management experience, including managing PMs.
• Track record of executing complex, multi‑team strategies to measurable results.
• Experience improving onboarding, activation or time to value in B2B SaaS.
• Experience shipping AI-powered or agentic products, with fluency in evaluation and data science tradeoffs.
• Comfort partnering with operations, implementation, support and customer success teams.
• Clear executive communication, with the judgment to make calls under ambiguity.
• Vertical SaaS or field service experience is a plus.

Responsibilities

• Lead execution of our agentic onboarding strategy across new and existing customers.
• Drive agentic success: insights, health monitoring and recommendations that move customers to full use of what they bought.
• Own support resolution, helping customers solve day-to-day issues through the agent instead of a ticket.
• Use results from the field to shape the next phases of the strategy.
• Hire, coach and grow a team of PMs.
• Partner with Engineering, Design, Data Science, the Agent Platform team and post-sales teams.
• Rally the domain teams whose products customers set up during onboarding with clear owners and shared tracking.
• Define and track metrics for time to value, product utilization, support resolution and churn.

Skills

PM leadership

Multi‑team strategy

Onboarding improvement

AI/agentic products

Executive communication

Vertical SaaS experience

Human centric culture

Job description

ServiceTitan, Inc. is seeking a Group Product Manager to lead a team of PMs and execute our agentic onboarding strategy at scale. You will drive success metrics, enable customers to reach full value faster, and partner across Engineering, Design, Data Science, and post‑sales teams.

You’ll hire and mentor PMs, ensuring alignment with business goals and customer outcomes. You’ll bring 7–10 years in product management, a track record of complex cross‑functional delivery, and comfort with AI‑powered