Group CX Lead: End-to-End Experiences & Growth (SaaS)

Intuit; San Diego (CA); On-site; USD 219,500 - 297,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Comprehensive benefits package

Job summary

Intuit is seeking a Group Manager who will collaborate with various teams to enhance customer journeys and experiences in QuickBooks. You will drive confidence among SMB customers while leading a team dedicated to improving customer satisfaction and business growth.

The ideal candidate will have leadership experience in a technology environment and a strong background in customer experience strategy. Intuit offers a competitive compensation package with bonuses, equity rewards, and benefits based on your knowledge and experience.

Qualifications

• 5+ years in a leadership role driving customer experience improvements.
• Experience in Product Management or Customer Experience functions.
• Strong understanding of customer journey mapping and service design principles.

Responsibilities

• Lead strategies for customer confidence and innovative experiences.
• Partner with teams to enhance end-to-end workflows in QuickBooks.
• Utilize feedback and analytics to inform product enhancements.

Skills

Leadership in technology or SaaS

Customer experience strategies

Cross-functional collaboration

Analytical skills

Communication and presentation

Education

Undergraduate degree in business, technical, or science discipline

MBA or advanced degree preferred

Job description

Intuit is seeking a Group Manager who will collaborate with various teams to enhance customer journeys and experiences in QuickBooks. You will drive confidence among SMB customers while leading a team dedicated to improving customer satisfaction and business growth.

The ideal candidate will have leadership experience in a technology environment and a strong background in customer experience strategy. Intuit offers a competitive compensation package with bonuses, equity rewards, and benefits based on your knowledge and experience.