Group Home Programs Manager — Lead & Empower

Waystone Health & Human Services; Salisbury (MA); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with employer match

Paid time off 2 weeks

12 holidays

Personal days 3

Sick days 9

Professional development support

Tuition reimbursement

Employee referral bonuses

Job summary

Waystone Health & Human Services in Salisbury, MA seeks a Residential Program Manager to oversee a group home serving adults with intellectual and developmental disabilities. You will develop Individual Support Plans and lead a team of direct care professionals to foster independence and belonging.

Responsibilities include staff hiring/training, ISP development, medical coordination, and family communication. The role requires on-call coverage and flexible hours with some evenings and weekends.

Qualifications

• Bachelor's degree in Human Services or related field may substitute for required experience.
• High School Diploma or GED with at least three years’ experience working with Intellectual/Developmental Disabilities.
• Supervisory and administrative experience in a residential or human services setting with a proven ability to foster a supportive and collaborative environment for staff and Individuals.
• Candidates must be able to read, write, and comprehend English to accurately follow the Individual Service Plan (ISP), document services provided, and communicate effectively with individuals, families, and healthcare professionals.
• MAP (Medication Administration Program) Certification; training is offered by Waystone to acquire certification within 6 months of employment
• CPR/First Aid; training is offered by Waystone to acquire certification within 3 months of employment
• Valid driver’s license in good standing with at least one year of driving experience. Must be able to drive and train staff on the use of wheelchair-accessible vans.
• Proficiency with Microsoft Office and general computer literacy, including experience with data management systems and recordkeeping platforms, such as HCSIS, Ehana, and Relias.

Responsibilities

• Hire, train and coach staff, ensure all program staff training requirements are met and maintained.
• Provide ongoing supervision, feedback, and performance support to team members.
• Develop and implement Individual Support Plans for each person served in collaboration with the clinical team.
• Train and monitor staff to ensure consistent, high-quality care.
• Ensure quality health care for each individual - Promote a healthy lifestyle within the home; schedule and follow-up medical appointments.
• Monitor that all medical and clinical recommendations are followed by staff; collaborate with Nurses, Clinicians and Day Programming.
• Build and maintain positive relationships with family members and guardians; communicate professionally about individual care.
• Coordinate and prepare for family and team meetings; train staff in best practices for working with families.
• Ensure records are updated (medication lists, orders, medical documentation); oversee medication orders and administration.
• Provide emergency and on-call coverage; respond to incidents and manage shift coverage.

Skills

Supervisory experience

English proficiency

Organizational skills

Problem solving

Microsoft Office

Data management systems

Education

Bachelor's degree in Human Services or related field

High School Diploma or GED

Tools

HCSIS

Ehana

Relias

Job description

Waystone Health & Human Services in Salisbury, MA seeks a Residential Program Manager to oversee a group home serving adults with intellectual and developmental disabilities. You will develop Individual Support Plans and lead a team of direct care professionals to foster independence and belonging.

Responsibilities include staff hiring/training, ISP development, medical coordination, and family communication. The role requires on-call coverage and flexible hours with some evenings and weekends.