Residential Program Manager - Methuen & Salisbury (Group Homes)

Waystone Health & Human Services; Salisbury (MA); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with employer match

Paid time off 2 weeks

12 holidays

Personal days 3

Sick days 9

Professional development support

Tuition reimbursement

Employee referral bonuses

Job summary

Waystone Health & Human Services in Salisbury, MA seeks a Residential Program Manager to oversee a group home serving adults with intellectual and developmental disabilities. You will develop Individual Support Plans and lead a team of direct care professionals to foster independence and belonging.

Responsibilities include staff hiring/training, ISP development, medical coordination, and family communication. The role requires on-call coverage and flexible hours with some evenings and weekends.

Qualifications

• Bachelor's degree in Human Services or related field may substitute for required experience.
• High School Diploma or GED with at least three years’ experience working with Intellectual/Developmental Disabilities.
• Supervisory and administrative experience in a residential or human services setting with a proven ability to foster a supportive and collaborative environment for staff and Individuals.
• Candidates must be able to read, write, and comprehend English to accurately follow the Individual Service Plan (ISP), document services provided, and communicate effectively with individuals, families, and healthcare professionals.
• MAP (Medication Administration Program) Certification; training is offered by Waystone to acquire certification within 6 months of employment
• CPR/First Aid; training is offered by Waystone to acquire certification within 3 months of employment
• Valid driver’s license in good standing with at least one year of driving experience. Must be able to drive and train staff on the use of wheelchair-accessible vans.
• Proficiency with Microsoft Office and general computer literacy, including experience with data management systems and recordkeeping platforms, such as HCSIS, Ehana, and Relias.

Responsibilities

• Hire, train and coach staff, ensure all program staff training requirements are met and maintained.
• Provide ongoing supervision, feedback, and performance support to team members.
• Develop and implement Individual Support Plans for each person served in collaboration with the clinical team.
• Train and monitor staff to ensure consistent, high-quality care.
• Ensure quality health care for each individual - Promote a healthy lifestyle within the home; schedule and follow-up medical appointments.
• Monitor that all medical and clinical recommendations are followed by staff; collaborate with Nurses, Clinicians and Day Programming.
• Build and maintain positive relationships with family members and guardians; communicate professionally about individual care.
• Coordinate and prepare for family and team meetings; train staff in best practices for working with families.
• Ensure records are updated (medication lists, orders, medical documentation); oversee medication orders and administration.
• Provide emergency and on-call coverage; respond to incidents and manage shift coverage.

Skills

Supervisory experience

English proficiency

Organizational skills

Problem solving

Microsoft Office

Data management systems

Education

Bachelor's degree in Human Services or related field

High School Diploma or GED

Tools

HCSIS

Ehana

Relias

Job description

Job Details: Job Location: Salisbury, MA 01952, Salary Range: $46,800.00 - $52,264.00 Salary/year, Residential Program Manager (Group Homes)

As our Residential Program Manager, you will manage all aspects of the group home. The house consists of four to eight Individuals, ages 22 and up, with intellectual and developmental disabilities. You will develop Individual Support Plans (ISPs) and work with your team of direct care professionals to increase each person’s level of independence and sense of belonging.

Available Openings (Group home setting)

• Methuen, MA (1 Opening)
• Salisbury, MA (1 Opening)

Schedule: Monday – Friday 9:00am – 5:00pm.

Overseeing 24/7 operations, you will have on-call responsibilities and will need to be flexible for evening, weekend and holiday coverage.

Compensation range: This is a 40-hour exempt full-time position. The annualized salary will be $46,800 – $52,264. This position is benefit eligible as of date of hire.

Why join the Waystone Team

• Health, Dental, and Vision insurance, eligible to enroll on your first day!
• Comprehensive Wellness program
• Flexible Spending Accounts
• Retirement Savings Plan (401k/Roth) with employer match
• 2 weeks vacation
• 12 Holidays
• 3 Personal Days
• 9 Sick days
• DEIB Committee with monthly speaker series/events
• Ongoing professional development with opportunities for CEU’s
• Employee Appreciation Events
• Room for growth within Waystone
• Tuition reimbursement
• Employee referral bonuses
• Employee of the month bonus

Job Responsibilities

• Hire, train and coach staff, ensure all program staff training requirements are met and maintained. Provide ongoing supervision, feedback, and performance support to team members.
• Develop and implement Individual Support Plans for each person served in collaboration with the clinical team. Train and monitor staff to ensure consistent, high-quality care.
• Ensure quality health care for each individual - Promote a healthy lifestyle within the home. Ensure timely scheduling and completion of all routine and follow-up medical appointments. Monitor that all medical and clinical recommendations are followed by all staff. Collaborate with all service providers; Nurses, Clinicians and Day Programming to meet behavioral and medical needs.
• Build and maintain positive relationships with family members and guardians. Communicate proactively and professionally regarding individual care. Coordinate and prepare for family and team meetings as needed. Train staff in best practices for working with families.
• Ensure records are updated as required (medication lists, doctor’s orders and medical documentation). Oversee medication orders and administration through daily and weekly checks.
• Provide emergency and on-call coverage as needed. Respond to incidents, manage call-outs, schedule per diem staff, complete on-call reports, and provide shift coverage if necessary.

Qualifications

• Bachelor's degree in Human Services or a related field may substitute for required experience.
• High School Diploma or GED with at least three years’ experience working with Intellectual/ Developmental Disabilities.
• Supervisory and administrative experience in a residential or human services setting with a proven ability to foster a supportive and collaborative environment for staff and Individuals.
• Candidates must be able to read, write, and comprehend English to accurately follow the Individual Service Plan (ISP), document services provided, and communicate effectively with individuals, families, and healthcare professionals.
• Strong organizational and multitasking abilities; skilled in problem-solving
• MAP (Medication Administration Program) Certification; training is offered by Waystone to acquire certification within 6 months of employment
• CPR/First Aid; training is offered by Waystone to acquire certification within 3 months of employment
• Valid driver’s license in good standing with at least one year of driving experience. Must be able to drive and train staff on the use of wheelchair-accessible vans.
• Proficiency with Microsoft Office and general computer literacy, including experience with data management systems and recordkeeping platforms, such as HCSIS, Ehana, and Relias.

Waystone Health & Human Services is a 501c3, nonprofit, human services organization supporting youth and adults with intellectual, developmental, and physical disabilities; acquired brain injuries; and mental health diagnoses. Our services are provided to more than 1,700 people annually in cities and towns across the Merrimack Valley, Greater Lowell, North Shore, and southern New Hampshire. Our mission is to partner with people who are diverse in age, ability, and cultural background throughout their personal, work, and life journeys.

Waystone Health and Human Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.