Enrollment Operations Specialist I

The Word & Brown Companies; Orange (CA); Hybrid; USD 42,000 - 52,000; Full time

Job summary

The Word & Brown Companies is seeking an detail-oriented associate to handle daily Group Processing Center operations, including data entry, change processing, and communications with brokers and groups.

You will review changes for accuracy, prepare termination letters, and generate routine letters to groups and brokers while maintaining essential reports. A high school diploma and health insurance/CS exposure are preferred.

Qualifications

• High school diploma or equivalent is required.
• Experience in health insurance industry or customer service preferred.
• Strong written and verbal communication skills.
• Ability to work with minimal supervision and in a team.
• Proficiency with 10-key data entry and MS Office.

Responsibilities

• Review group changes for accuracy and missing information.
• Process group changes and line of coverage adds/terminations.
• Generate letters and perform data entry for daily operations.
• Contact internal/external customers by email/phone as needed.
• Maintain reports/logs and update as required.
• Attend on-site and/or remote work as required.
• Performs other tasks as assigned.

Skills

10-key data entry

Data entry

Microsoft Word

Microsoft Excel

Problem solving

Written and oral communication

Self-guided

Teamwork

Multitasking

Proprietary systems knowledge

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Proprietary systems

Job description

The Word & Brown Companies is seeking an detail-oriented associate to handle daily Group Processing Center operations, including data entry, change processing, and communications with brokers and groups.

You will review changes for accuracy, prepare termination letters, and generate routine letters to groups and brokers while maintaining essential reports. A high school diploma and health insurance/CS exposure are preferred.