Group Director, Top Client Development - Southeast

Brobston Group; Miami (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

CHANEL seeks a senior client development leader based in Miami to drive top-client strategy across Southeast boutiques and key markets. You will partner with boutique teams, regional leaders, and home office to tailor luxury experiences and align local initiatives with the US market strategy.

You will assess client activity, build relationships with top clients, translate KPIs into strategic proposals, and lead cross-market events while traveling up to 50% as required.

Qualifications

• 10+ years of progressive leadership in luxury retail or client development.
• Deep knowledge of the Southeast luxury landscape and relationships across FL, TX, GA.
• Ability to lead teams, influence across functions, and manage high-impact projects.
• Strong analytical skills and experience translating KPIs into strategic proposals.
• Experience with department store environments and boutique-client relationships.

Responsibilities

• Lead VIC client activity assessment and develop market-specific strategies.
• Partner with boutique teams and Client Development Managers to build top-client relationships.
• Align local initiatives with US market strategy and provide insights to senior leadership.
• Lead cross-market collaboration and execution of client events and engagement strategies.
• Foster partnership and continuous improvement across boutique, regional, and home office teams.

Skills

Strategic leadership

Cross-functional collaboration

Advanced analytics

Executive presence

Education

Bachelor's degree

MBA (preferred)

Tools

Excel

PowerPoint

Job description

Summary

Lead top-client development strategy and engagement across CHANEL boutiques and key markets in the Southeast. Based in Miami, this role partners with boutique teams and regional and home office leaders to create tailored luxury experiences and align local initiatives with the broader US market strategy.

Responsibilities

• Assess VIC client activity and engagement, identifying opportunities and risks and developing market-specific strategies.
• Partner with boutique teams and Client Development Managers to build relationships with top clients and deliver personalized service.
• Align local client development initiatives with US market strategy and provide insights to senior leadership.
• Lead cross-market collaboration and execution of client events and engagement strategies.
• Foster partnership, innovation, and continuous improvement across boutique, regional, and home office teams.

Requirements

• At least 10 years of progressive experience in luxury retail, client development, or a related strategic leadership role.
• Deep knowledge of the Southeast luxury landscape and relationships across Florida, Texas, and Georgia.
• Demonstrated ability to lead teams, influence cross-functionally, and manage high-impact projects.
• Advanced analytical skills, including Excel and PowerPoint, and experience translating KPIs into strategic proposals.
• Experience with department store environments and understanding of boutique-client relationships.
• Bachelor's degree required; advanced degree is a plus. Frequent travel, up to 50%, and some evening and weekend availability are required.