Group Billing & AR Specialist

The Osthoff Resort; Elkhart Lake (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

The Osthoff Resort in Elkhart Lake, Wisconsin is seeking a Billing Specialist to ensure accurate, timely group billing. You will collaborate with Sales and Accounting to manage charges, deposits, and payments, while maintaining detailed AR records and confidential information.

The role requires strong organizational, mathematical, and communication skills, with proficiency in Excel and Word. Prior resort/hotel experience is a plus, and a high school diploma is required with a preference for

Qualifications

• High School Diploma required; Associate or Bachelor’s degree preferred in Accounting, Business Administration, or related field.
• Minimum of two years clerical/administrative experience including at least one year as admin or executive assistant in a fast-paced office.
• Proficiency in Microsoft Office (Excel and Word); working knowledge of basic accounting and accounts receivable principles.

Responsibilities

• Create, review, and process invoices for group business and related resort activities in a timely, accurate manner.
• Coordinate with Sales to understand upcoming groups, contracts, activities, and billing needs.
• Review billing information and supporting docs to ensure charges are correct before invoicing.
• Maintain clear communication between Sales and Accounting on billing needs, changes, discrepancies, and missing information.
• Record payments in AR system and maintain accurate AR records.
• Create invoices and billing materials to be sent to customers.
• Reconcile pickup forms and settlements after group departures.
• Collect deposits, tax-exempt forms, and S211 forms for groups and distribute accordingly.
• Help investigate disputed charges and resolve discrepancies.
• Reconcile assigned accounts to General Ledger monthly.
• Maintain organized billing documentation and records; ensure confidentiality.
• Communicate professionally with clients regarding invoices and payments.
• Identify opportunities to improve billing accuracy and interdepartmental communication.
• Support resort values, mission, and culture; assist with invoice entry and other accounting tasks as needed.
• Perform other duties as assigned by resort leaders.

Skills

Organizational skills

Mathematical skills

Communication skills

Problem-solving

Education

High School Diploma

Associate or Bachelor's degree preferred

Tools

Excel

Word

Job description

The Osthoff Resort in Elkhart Lake, Wisconsin is seeking a Billing Specialist to ensure accurate, timely group billing. You will collaborate with Sales and Accounting to manage charges, deposits, and payments, while maintaining detailed AR records and confidential information.

The role requires strong organizational, mathematical, and communication skills, with proficiency in Excel and Word. Prior resort/hotel experience is a plus, and a high school diploma is required with a preference for