Hospitality Billing Specialist — Invoicing & A/R

The Osthoff Resort & Spa; Elkhart Lake (WI); In loco; USD 41.000 - 58.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Medical, dental, and vision insurance

401(k) with company match

Resort-wide discounts

Flexible scheduling

Descrizione del lavoro

The Osthoff Resort & Spa in Elkhart Lake, Wisconsin, seeks a Billing Specialist to ensure accurate, timely group billing and invoicing. You will coordinate with Sales and Accounting to manage charges, deposits, and billing details, while maintaining clear communication and documentation.

The ideal candidate is highly organized, comfortable with numbers, and committed to exceptional internal and external customer service. Join a team dedicated to hospitality excellence and guest satisfaction.

Competenze

• Education: High School Diploma. Associate or bachelor’s degree in Accounting, Business Administration, or a related field preferred
• Experience: At least two years of clerical/administrative experience, resort/hotel experience a plus
• Skills: Strong organizational, mathematical, communication, and problem-solving skills; proficient in Microsoft Office, especially Excel and Word

Mansioni

• Create, review, and process invoices for group business and related resort activities in an accurate and timely manner
• Work closely with the Sales team to understand upcoming groups, contracted arrangements, activities, and billing requirements
• Review group billing information and supporting documentation to help ensure charges are accurate and complete before final invoicing
• Maintain clear communication between Sales and Accounting regarding group billing needs, changes, discrepancies, and outstanding information
• Record payments in the accounts receivable system and maintain accurate A/R records
• Creating invoices and billing materials to be sent directly to the customer
• Complete pickup forms and reconcile pickup after group’s departure
• Collect deposits, tax-exempt forms, and S211 Forms for groups and distribute accordingly
• Assist with researching and resolving disputed or questioned charges
• Reconcile assigned accounts to the General Ledger monthly
• Maintain accurate, organized, and complete billing documentation and records
• Communicate professionally and promptly with clients regarding invoices, payments, and billing questions
• Maintain confidentiality when handling financial, guest, and business information
• Identify opportunities to improve the accuracy and efficiency of billing processes and communication between departments and clients
• Support and promote the resort’s values, mission, vision, and culture
• Assist with invoice entry and other Accounting functions as needed
• Other duties as assigned by resort leaders

Conoscenze

Organizational skills

Mathematical ability

Communication

Problem-solving

Multitasking

Formazione

High School Diploma

Associate or bachelor’s degree in Accounting or Business Administration (preferred)

Strumenti

Excel

Word

Descrizione del lavoro

The Osthoff Resort & Spa in Elkhart Lake, Wisconsin, seeks a Billing Specialist to ensure accurate, timely group billing and invoicing. You will coordinate with Sales and Accounting to manage charges, deposits, and billing details, while maintaining clear communication and documentation.

The ideal candidate is highly organized, comfortable with numbers, and committed to exceptional internal and external customer service. Join a team dedicated to hospitality excellence and guest satisfaction.