Client Services Consultant II

MetLife; Aurora (IL); On-site; USD 65,000 - 86,000; Full time

Job summary

MetLife is seeking a Client Service Consultant II to manage day-to-day administration for National Account clients, delivering outstanding service and coordinating audits and strategic planning with financial partners. This role supports cross-team collaboration and remains current on legal agreements and industry trends.

Applicants should have 5+ years in insurance/account management and strong organizational skills; proficiency in Microsoft Office and AI tools is preferred.

Qualifications

• 5+ years of experience in insurance and account management.
• Strong organizational, communication, and interpersonal skills.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• General knowledge of the U.S. economy and employee benefits industry.
• Proficient in Microsoft Office and approved AI tools, leveraging technology to support routine tasks.

Responsibilities

• Manages day-to-day administration for multiple/complex clients; leads projects and serves as liaison with internal teams.
• Delivers exceptional client service, ensuring consistent satisfaction and effective solutions.
• Coordinates client meetings, prepares materials, and leads audits and strategic planning with financial partners.
• Acts as a subject matter expert; supports RFP responses and permits collaboration across teams.
• Maintains knowledge of legal agreements, industry trends, competitors, and MetLife products/services.

Skills

Client service

Account management

Project coordination

Communication

Time management

Education

Bachelor’s degree

Tools

Microsoft Office

AI tools

Job description

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Opportunity

The Client Service Consultant II (CSCII) has overall accountability for the day-to-day administrative service support of multiple National Account clients (5,000+lives). The CSC II is part of an overall account team tasked with understanding the customers’ needs and wants and focused on delivering group benefit products that meet those needs, along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife.

Key Responsibilities

• Manages day-to-day administration for multiple/complex clients; leads projects and serves as liaison with internal teams.
• Delivers exceptional client service, ensuring consistent satisfaction and effective solutions.
• Coordinates client meetings, prepares materials, and leads audits and strategic planning with financial partners.
• Acts as a subject matter expert; supports RFP responses and permits collaboration across teams.
• Maintains knowledge of legal agreements, industry trends, competitors, and MetLife products/services.

Required Qualifications

• 5+ years of experience in insurance and account management
• Strong organizational, communication, and interpersonal skills
• Ability to work independently, manage multiple priorities, and meet deadlines
• General knowledge of the U.S. economy and employee benefits industry
• Proficient in Microsoft Office and approved AI tools, leveraging technology to support routine tasks such as drafting, summarizing, and organizing information

Preferred Qualifications

• Bachelor’s degree; disability product experience preferred
• Strong project management, problem-solving, and analytical skills
• Ability to work independently, manage multiple priorities, and balance client needs with business capabilities

The expected salary range for this position is $64,800 - $86,400. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.