Group Air Specialist

One10, LLC; Minneapolis, Northern (MN, KY); Hybrid; USD 33,000 - 47,000; Full time

Benefits offered by this job

Remote work

Flexible schedules

Job summary

One10, LLC is seeking a Group Air Specialist to manage airline reservations and ticketing for meeting and event programs while controlling budgets and improving efficiencies. You will handle domestic and complex international itineraries, maintain traveler profiles, and generate reports.

The role requires a 4-year degree or 3+ years travel agency experience, strong customer service and communication skills, and knowledge of Apollo GDS and Cvent.

Qualifications

• Proven ability to deliver excellent customer service in a travel or event setting.
• Strong written and verbal communication skills for attendee coordination.
• 4-year degree and/or 3+ years travel agency experience preferred.
• Apollo GDS knowledge required.
• Cvent Registration System knowledge preferred.
• Remote work-friendly environment and delivering high-quality service.
• Base pay disclosed as maximum $28.85 USD per hour.

Responsibilities

• Act as Air Lead on assigned programs, handling 800# calls and emails from travelers.
• Maintain up-to-date knowledge of Cvent and Apollo GDS, including Profiles, Scripts, Galileo Groups and Queue maintenance.
• Book and issue airline tickets (domestic and complex international) per program requirements.
• Collect credit card information for travel purchases and extensions.
• Collaborate with cross-functional teams to ensure adherence to program details.
• Create custom reports (arrival/departure manifests) and update registrations in Cvent.

Skills

Excellent customer service

Excellent written and verbal коммуника

Education

4-year degree

3+ years travel agency experience

Tools

Cvent

Apollo GDS

Job description

About Us

At One10, we are more than just a workplace; we are a community of individuals who share a common belief – the belief in better products and, equally important, the belief in a better you. Believe in Better Solutions: We take pride in the work we do because we believe in the transformative powers of innovation and recognition. Our commitment to excellence drives us to create solutions that go beyond the ordinary, solutions that have a positive impact on the lives of our customers and clients. Joining One10 means contributing to a culture of continuous improvement, where each day is an opportunity to push boundaries, challenge the status quo, and redefine what's possible. We believe in crafting solutions that make a difference and in setting new standards for quality and ingenuity. Believe in a Better You: At One10, we recognize that our greatest asset is our people. We are committed to fostering an environment that empowers you to thrive both personally and professionally. We believe that by investing in your growth and well-being, we collectively strengthen our ability to achieve greatness. From tailored development programs to a supportive and inclusive culture, we are dedicated to providing the resources and encouragement needed for you to become the best version of yourself. Your success is not just a professional goal; it's our shared commitment.

Job Description

The Group Air Specialist is responsible for providing customer service for registration and airline reservations/ticketing while managing financial and hourly budget for meeting and event programs. Exceeding client and individual attendee expectations while improving program efficiencies.

Job Description Details

Scope of Work

• Act as Air Lead on assigned programs which includes answering 800# phone calls and responding to email messages from program travelers within required SLA
• Display up-to-date knowledge of Cvent and Apollo GDS, including Profiles, Scripts, Galileo Groups and Queue maintenance
• Book and issue airline tickets, both domestic and complex international routings that comply with specific program requirements and individual traveller’s needs, utilizing scheduled air, blocked space, charters, discount contracts, and private fares
• Advise and collect credit card information due for personal travel by attendees, buy-ins and activities.
• Consult with attendee and book pre/post travel extensions as requested
• Partner with Customer Xperience Coordinators, Event Managers, Purchasing & Design, and Air Purchasing to ensure adherence to all pertinent program information
• Exchange and refund airline tickets as required
• Manage all PreTrip mailing documents as it relates to air travel, i.e., View Trips
• Create custom reports, including Arrival/Departure Manifests and, if needed, report analysis for loaders, greeters, and riders
• Manage attendee registrations by updating Cvent with requested changes, adding detailed notes as needed, and managing roommate pairings as well as registration system charges, changes, etc.
• Perform other duties as needed

Additional Job Description Details

• Applies basic knowledge to accomplish assigned tasks and processes.
• Proficient or developing proficiency in role.
• 4-year degree and/or minimum 3 years travel agency experience preferred
• Apollo Global Distribution System (GDS) knowledge
• Preferred knowledge of Cvent Registration System
• Excellent customer service skills
• Excellent written and verbal communication skills
• #LI-Remote
• Maximum Base Pay 28.85 USD

We drive the performance of the world’s best brands by unleashing the power of people at work, home, and play. We believe in empowering our employees to make a meaningful impact, fostering a culture of innovation, collaboration, and growth. Join us and unleash your potential today! We are a people-first company and are building a culture where amazing people can do their best work.

Service First

• Be Kind.
• Be Intentional.
• Be Awesome.

We treat everyone as a customer and always deliver our finest work. We build our best selves by owning our actions. We lift our communities by being involved. Integrity is our superpower. We always deliver on our promises, execute our work with the utmost integrity, and take responsibility for our actions.

Creativity & Innovation

• Be Open.
• Be Bold.
• See Differently.

We know that great ideas take courage. We are not afraid of challenges, and we are proud of our ability to find effective solutions. We inspire exploration and support each other’s clever ideas. We challenge the status quo and think BIG – without restraint even if the idea seems impossible at first. And we are always, always curious. Be curious.

Belonging

• Be Humble.
• Be Candid.
• Assume the Positive.

We are incredible because of our people. We embrace uniqueness and love learning from each other’s perspectives. Giving and receiving honest feedback is what makes us better. We embrace different perspectives, backgrounds, and viewpoints, and use feedback to improve. We stay open to innovative ideas and always assume positive intent.

Collaboration

• One Team.
• One Goal.
• One10.

We celebrate our collective wins, work together from anywhere, and promote teamwork by engaging in honest and open communication. Trust is the foundation of all we do. We communicate openly and honestly, show appreciation for and celebrate each other, and empower each other to do our best work.