Group Air Reservations Specialist

COLLETTE TRAVEL SERVICE INC; Pawtucket (RI); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health & Wellness

Paid time off

Volunteer time

401(k) with company match

Parental leave and bereavement

Travel discounts

Job summary

Collette Travel Service Inc is seeking a detail-oriented Group Air Support Coordinator for a hybrid role based at our Pawtucket, RI headquarters. You will help ensure accurate Group Air bookings and support daily operations across the Air team.

The role requires 2+ years of related experience, strong communication, and proficiency with Microsoft Office; willingness to learn air ops processes and maintain quality control standards.

Qualifications

• Bachelor’s degree preferred (educational assistance available).
• Minimum of 2 years of relevant experience in a related field.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with air operations, quality control procedures, and reporting documentation standards.
• Strong verbal and written communication skills.

Responsibilities

• Assist Group Air Specialists with queue management and securing guest seat assignments.
• Perform quality checks on Group Air reservations after seat reduction dates and as needed.
• Action airline schedule changes promptly and assist with protecting passengers when times misalign.
• Support Quality Control Air Coordinators when necessary.
• Assist with fulfillment of Group Air requests across all office locations.
• Participate in special projects and other duties as assigned by leadership.

Skills

Strong communication

Team player

Organizational skills

Problem-solving

Analytical thinking

Time management

Education

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Word

Excel

Outlook

Job description

Collette Travel Service Inc is seeking a detail-oriented Group Air Support Coordinator for a hybrid role based at our Pawtucket, RI headquarters. You will help ensure accurate Group Air bookings and support daily operations across the Air team.

The role requires 2+ years of related experience, strong communication, and proficiency with Microsoft Office; willingness to learn air ops processes and maintain quality control standards.