Group Air Reservations & Operations Coordinator

Collette Group; Pawtucket (RI); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health & Wellness

Time Off

Volunteer Time

401(k) with company match

Parental leave

Travel discounts

Job summary

Collette is seeking a detail-oriented Group Air Support Coordinator to join the Air Operations team in Pawtucket, RI. This full-time hybrid role supports daily Group Air reservations with quality checks, schedule changes, and cross-office coordination.

The role emphasizes strong communication, organizational skills, and teamwork, with opportunities to engage in special projects and process improvements while leveraging AI tools to enhance efficiency.

Qualifications

• Bachelor’s degree preferred.
• Minimum of 2 years of relevant experience.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Strong verbal and written communication skills.

Responsibilities

• Assist Group Air Specialists with queue management and securing guest seat assignments.
• Perform quality checks on Group Air reservations after seat reduction dates and as needed.
• Action airline schedule changes promptly and assist with protecting passengers when changes affect connections.
• Support Quality Control Air Coordinators when necessary.
• Assist with fulfillment of Group Air requests across all office locations.
• Participate in special projects and other duties as assigned by leadership.
• Maintain a clean, organized, and safe work environment.

Skills

2+ years experience

Strong communication

Organizational skills

Team collaboration

Analytical thinking

Curiosity & AI learning

Education

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

Collette is seeking a detail-oriented Group Air Support Coordinator to join the Air Operations team in Pawtucket, RI. This full-time hybrid role supports daily Group Air reservations with quality checks, schedule changes, and cross-office coordination.

The role emphasizes strong communication, organizational skills, and teamwork, with opportunities to engage in special projects and process improvements while leveraging AI tools to enhance efficiency.