Group Air Operations & Reservations Coordinator

Socket.dev; Pawtucket (RI); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health coverage

PTO & holidays

Volunteer time off

Job summary

Collette, based in Pawtucket, RI, is seeking a detail-oriented Group Air Support Coordinator to join our Air Operations team. This hybrid role ensures Group Air reservations are accurately booked and aligned with guest expectations and tour requirements, supporting daily tasks to keep workflows smooth.

Responsibilities include queue management, seat assignments, quality checks after seat reduction dates, and handling airline schedule changes.

Qualifications

• Bachelor’s degree preferred (educational assistance available through approved programs).
• Minimum of 2 years of relevant experience in a related field.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Familiarity with, or willingness to learn, air operations, quality control procedures, and reporting documentation standards.
• Strong verbal and written communication skills.

Responsibilities

• Assist Group Air Specialists with queue management and securing guest seat assignments.
• Perform quality checks on Group Air reservations after seat reduction dates and as needed.
• Action airline schedule changes promptly; assist with protecting passengers when changes do not meet minimal connection times.
• Support Quality Control Air Coordinators when necessary.
• Assist with fulfillment of Group Air requests across all office locations.
• Participate in special projects and other duties as assigned by leadership.
• Maintain a clean, organized, and safe work environment.

Skills

Verbal & written communication

Team collaboration

Organizational skills

Problem solving

Education

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

Collette, based in Pawtucket, RI, is seeking a detail-oriented Group Air Support Coordinator to join our Air Operations team. This hybrid role ensures Group Air reservations are accurately booked and aligned with guest expectations and tour requirements, supporting daily tasks to keep workflows smooth.

Responsibilities include queue management, seat assignments, quality checks after seat reduction dates, and handling airline schedule changes.