Ground Operations Duty Supervisor

Southwest Airlines Co.; Jackson (AL); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Free flights for employee and depend-

401(k) company match up to 9.3%

3% STI bonus

Profit-sharing potential

Health insurance

Enrollment in health plan from day one

Job summary

Southwest Airlines Co. is seeking a Duty Supervisor to lead Ramp, Operations, and Customer Service Agents, ensuring flights run safely, on time, and with high customer satisfaction.

You will guide a hands-on team in a fast-paced environment, coordinating across departments to maintain operational excellence and employee engagement. The role emphasizes strong communication, leadership, and a hands-on approach to problem-solving, with opportunities to grow as a leader within the Ground Operations

Qualifications

• Knowledge of airline operations and ramp/ground handling processes.
• Strong communication, leadership, and customer service skills.
• Ability to coach and guide teams, resolve issues, and maintain safety and service standards.

Responsibilities

• Actively coordinate with departments to maintain on-time performance and customer satisfaction.
• Monitor ground support performance and ensure requirements are met.
• Respond to inquiries and resolve customer questions or complaints.
• Oversee day-to-day airport operations to ensure safety and compliance.
• Manage shifts and staffing in alignment with seniority and labor contracts.
• Drive performance by forecasting operational situations and monitoring key metrics.

Skills

Airline Operations

Communication

Leadership

Customer Service

Job description

Southwest Airlines Co. is seeking a Duty Supervisor to lead Ramp, Operations, and Customer Service Agents, ensuring flights run safely, on time, and with high customer satisfaction.

You will guide a hands-on team in a fast-paced environment, coordinating across departments to maintain operational excellence and employee engagement. The role emphasizes strong communication, leadership, and a hands-on approach to problem-solving, with opportunities to grow as a leader within the Ground Operations