Ground Handling Agent – Flight Boarding & Jetway Ops

Piedmont Airlines, Inc.

Fresno (CA)

On-site

USD 21,000 - 30,000

Full time

7 days ago

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Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Medical and dental available

Job summary

Piedmont Airlines, Inc. is hiring a Customer Service Agent in the Ground Handling Department in Fresno, CA. The role focuses on assisting passengers, operating the Jetway, guiding aircraft, and ensuring safe, efficient boarding and deplaning.

Starting rate is $18.40 per hour, with training provided and every shift including weekends possible. The position requires physical ability to lift 70 pounds, outdoor work in varied weather, and strong teamwork with a commitment to service excellence

Qualifications

Successful completion of training course
Ability to meet company goals and customer expectations in a high energy environment
Effective communication skills
Ability to organize, prioritize, and multitask

Responsibilities

Assist passengers in boarding and disembarking flights
Monitor computerized passenger boarding
Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
Change customer flight itinerary and seat assignments as required
Operate the Jetway
Load and unload baggage and cargo
Operate motorized service vehicles and equipment
Guide and park aircraft
Perform cabin maintenance tasks
Work together as a team to provide excellent customer service and meet corporate objectives