Ground-Floor E-Commerce Operations Lead

Air Comfort, Inc; Bethlehem (Northampton County); On-site; USD 60,000 - 85,000; Full time

Job summary

Air Comfort, Inc. is seeking the first dedicated E-commerce Operations Specialist to build and scale the operational backbone of our direct-to-consumer and marketplace channels.

You will own end-to-end order processing, inventory reconciliation, and onboarding of 3PL partners, with opportunities to grow into management as the business expands. You will manage orders on Shopify and Amazon Seller Central, coordinate with warehouses, prevent stockouts, and deliver strong customer service as volume

Qualifications

• 2–4 years of experience in e-commerce operations, order management, fulfillment, or customer service.
• Hands-on experience with Shopify and Amazon Seller Central.
• Strong reconciliation skills linking marketplace reports to sales and discrepancies.
• Experience coordinating with warehouses, 3PLs, or carriers for issue resolution.
• Excellent written communication and attention to detail.

Responsibilities

• Monitor and process daily orders across Shopify and Amazon Seller Central, resolving holds, exceptions, address issues, and flagged or fraudulent orders.
• Act as the primary liaison with the warehouse and, in the future, 3PL providers; transmit orders, confirm shipments, and ensure fulfillment partners meet service standards.
• Lead the transition from in-house fulfillment to a 3PL, including defining requirements, onboarding, integration, and cutover management.
• Reconcile inventory across warehouse/3PL, Shopify, and Amazon to prevent oversells or stockouts.
• Coordinate inbound replenishment to warehouse/3PL and Amazon/Walmart fulfillment centers, including shipment planning and receiving confirmation.
• Manage larger wholesale and B2B orders with plants, carriers, and customers.
• Track shipping costs, carrier performance, and delivery exceptions; file claims for lost or damaged shipments.
• Process returns and RMAs from authorization through final disposition and refund.
• Own all customer communications across email, marketplace messaging, and other support channels.
• Resolve order inquiries, shipping issues, product questions, returns, refunds, and complaints with sound judgment.
• Onboard new wholesale and B2B accounts, including vendor setup and payment terms.
• Monitor product reviews, seller feedback, and marketplace performance notifications.
• Escalate recurring product or quality issues with documentation to drive corrective action.
• Develop customer support resources as volume grows.
• Maintain product listings, content, pricing, and inventory across channels.
• Support launch of additional web-based sales channels and integration with existing systems.
• Reconcile marketplace and payment processor settlements including fees, refunds, chargebacks, and reserves.

Skills

Order management

Fulfillment

Customer service

Reconciliation

Communication

Attention to detail

Self-direction

Tools

Shopify

Amazon Seller Central

Klaviyo

EDI

Job description

Air Comfort, Inc. is seeking the first dedicated E-commerce Operations Specialist to build and scale the operational backbone of our direct-to-consumer and marketplace channels.

You will own end-to-end order processing, inventory reconciliation, and onboarding of 3PL partners, with opportunities to grow into management as the business expands. You will manage orders on Shopify and Amazon Seller Central, coordinate with warehouses, prevent stockouts, and deliver strong customer service as volume