E-Commerce Operations Lead: Growth & Efficiency

NetCost Market; New York (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

NetCost Market is seeking an E-Commerce Operations Manager to oversee day-to-day online sales, inventory management, customer service, logistics, and process optimization in Brooklyn, NY. The role requires strong organizational and leadership skills to ensure accurate listings, timely delivery, and cost-efficient operations.

You will lead a team of e-commerce associates, collaborate with marketing and IT, develop volume/financial forecasts, analyze performance metrics, and implement tools to

Qualifications

• 5+ years of experience in retail management.
• Strong training content / learning tools creation.
• Strong written and verbal communication and presentation skills.
• Ability to analyze customer data and drive improvement recommendations.
• English proficiency required; Russian language skills preferred.

Responsibilities

• Oversee and optimize day-to-day operations of the company's e-commerce platform.
• Monitor product listings, ensure accurate descriptions, images, and prices.
• Troubleshoot and resolve issues related to orders, returns, and customer service.
• Monitor and manage inventory levels to ensure stock availability.
• Ensure timely and accurate delivery.
• Develop forecasts to manage product availability with merchandising and buyers.
• Collaborate with marketing, IT, and customer service to drive e-commerce growth.
• Lead and manage a team of e-commerce associates.
• Provide training and support on new tools, technologies, and processes.
• Ensure a seamless shopping experience across devices (desktop, mobile).
• Monitor customer feedback and take action to improve satisfaction levels.
• Analyze e-commerce metrics and generate reports for growth opportunities.
• Continuously improve e-commerce processes to drive efficiency and reduce costs.
• Identify and implement new tools to streamline operations.
• Help manage the e-commerce operations budget and meet financial targets.
• Lead and implement ecommerce strategies aligned with business goals.

Skills

Retail experience

Management experience

Training content creation

Communication skills

Presentation skills

Data analysis

Organizational skills

Multi-tasking

English proficiency

Job description

NetCost Market is seeking an E-Commerce Operations Manager to oversee day-to-day online sales, inventory management, customer service, logistics, and process optimization in Brooklyn, NY. The role requires strong organizational and leadership skills to ensure accurate listings, timely delivery, and cost-efficient operations.

You will lead a team of e-commerce associates, collaborate with marketing and IT, develop volume/financial forecasts, analyze performance metrics, and implement tools to