Groomer Team Lead

Furry Land Tri-Cities; Tennessee; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player in pet grooming is looking for a skilled Lead Groomer to join their dynamic team. This role offers the unique opportunity to provide exceptional mobile grooming services for dogs and cats, ensuring a stress-free experience for pets and their owners. As a Lead Groomer, you will not only showcase your grooming expertise but also lead a team, develop local business strategies, and deliver outstanding customer service. If you are passionate about animals and have a knack for building relationships with clients, this is the perfect opportunity for you to thrive in a supportive and innovative environment.

Benefits

Flexible Schedule

Paid Time Off

Professional Development Assistance

Tips

Bonus Opportunities Available

Management Training Resources

State-of-the-Art Mobile Grooming Vans

Top Industry Compensation

Scheduling and Routing Assistance

Qualifications

• Proven experience as a professional pet groomer with knowledge of grooming techniques.
• Valid driver's license with a clean driving record required.

Responsibilities

• Onboard new associates and ensure completion of training and certifications.
• Drive mobile grooming van to appointments and provide professional grooming services.

Skills

Pet Grooming Techniques

Customer Service

Communication Skills

Time Management

Attention to Detail

Driving Skills

Education

Certification from a Grooming School

Tools

Mobile Grooming Van

Job description

Benefits/Perks

• Flexible Schedule
• Paid Time Off
• Professional Development Assistance
• Tips
• Bonus Opportunities Available
• Management Training Resources
• State-of-the-Art Mobile Grooming Vans
• Top Industry Compensation
• Scheduling and Routing Assistance

Company Overview

Furry Land Mobile Grooming is one of the largest mobile grooming franchise companies in the nation. We operate nationwide and continue to grow. At Furry Land, we're dedicated to ensuring the lives of pets are healthy and comfortable. We're dedicated to our animals, our clients, and our team.

When our pets inspire us to be more loving and caring, it’s no surprise that our Grooming team embodies those qualities. With your patience, guidance, and passion for helping others, you’ll help to lead the operations of the grooming business—from head to tail! You’ll build relationships with clients, champion exceptional customer service, and train assistants in the skill of grooming. The team of groomers associates will drive results to grow the business.

Job Summary

Are you passionate about providing exceptional grooming services while leading a community that works together for the love of our furry friends? Furry Land Tri-Cities is seeking a skilled and enthusiastic Lead Groomer to join our team. We offer a unique mobile spa experience for dogs and cats, ensuring a stress-free and convenient grooming process for both pets and their owners.

Lead Groomer Responsibilities

• Onboard all new associates and groomers, ensuring their completion of all training requirements and annual safety certifications, any required certifications by the state, and ensuring that each groomer represents the brand in a positive way according to our standards.
• Drive our state-of-the-art 2023 Mercedes Sprinter van to scheduled appointments in the Furry Land Tri-Cities area – equipped with the latest insulation technology to ensure you can work in comfort all year long.
• Ensure you and your groomers provide professional services including bathing, brushing, trimming, and styling according to customer preferences and breed standards.
• Develop a local business growth and advertising strategy with other members of Furry Land and oversee its execution.
• Ensure that the vans being used for mobile grooming are being properly maintained, serviced, and registered, and oversee any upkeep or repairs required to the vehicles.
• Schedule and manage appointments, ensuring timely arrivals and efficient use of time to maximize productivity, covering shifts as necessary for customer satisfaction on scheduled appointments.
• Provide exceptional customer service by addressing client inquiries, addressing concerns, and always maintaining a friendly and professional demeanor.

Lead Groomer Requirements

• Proven experience as a professional pet groomer, with a deep understanding of various grooming techniques, breed-specific cuts, and coat types.
• Valid driver's license and a clean driving record, with the ability to drive a grooming van safely and efficiently.
• Passion for working with animals and a demonstrated ability to handle pets of all sizes, temperaments, and breeds.
• Excellent communication and interpersonal skills, with the ability to build rapport with pet owners and provide outstanding customer service.
• Strong attention to detail and the ability to consistently deliver high-quality grooming services.
• Ability to work independently and manage time effectively to meet appointment schedules.
• Ability to handle and lift all breed sizes.
• Flexibility to work weekends, holidays, and occasional extended hours based on customer demand.
• Certification from a reputable grooming school or a similar grooming qualification is highly desirable.
• 5 years of experience in guest service roles as a store partner is preferred.
• Experience supervising partners or demonstrating an aptitude for training, motivation, sales techniques