Corporate Team Lead

Internova; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

An established industry player in travel services is seeking a dedicated team leader to enhance agent performance and provide exceptional customer service. This role involves managing daily inquiries, mentoring staff, and ensuring a positive team environment. With a commitment to employee growth, the company offers comprehensive benefits, including medical, dental, and travel discounts. If you have a passion for travel and a knack for problem-solving, this opportunity could be your next career move. Join a vibrant team that values transparency and equal opportunity in the workplace.

Benefits

Comprehensive medical insurance

Dental insurance

Vision insurance

Life insurance

401k plan with company match

Discounted employee travel options

Professional development resources

Qualifications

• 5+ years of experience working with a GDS.
• Strong organizational skills and excellent customer service abilities.
• Proficiency in Microsoft Suite and Google Docs.

Responsibilities

• Handle day-to-day agent team questions and issues.
• Monitor team workload and delegate tasks to enhance performance.
• Support staff training and mentorship as needed.

Skills

GDS Experience

Fare, Ticketing, and Exchanges

Microsoft Suite

Customer Service

Organizational Skills

Tools

Microsoft TEAMs

Excel

Word

Google Docs

Job description

Employer Industry: Travel Services

Why consider this job opportunity:
- Salary range provided to comply with pay transparency laws
- Eligible for incentive, commission, or bonus programs based on performance
- Comprehensive benefits including medical, dental, vision, and life insurance
- Opportunity for career advancement and growth within the organization
- Flexible spending accounts and 401k plan with company match
- Access to discounted employee travel options and professional development resources

What to Expect (Job Responsibilities):
- Handle day-to-day agent team questions and issues, along with reporting duties
- Monitor team workload and delegate tasks to enhance performance
- Support staff training and mentorship as needed
- Maintain communication and a positive environment within the team
- Attend client and account manager meetings as required

What is Required (Qualifications):
- 5+ years of experience working with a GDS
- 5+ years of experience in fare, ticketing, and exchanges
- Proficiency in Microsoft Suite, TEAMs, Excel, Word, and Google Docs
- Strong organizational skills and excellent customer service abilities
- Passion for travel and delivering service excellence

How to Stand Out (Preferred Qualifications):
- Experience with Sabre Native GDS is a plus
- Demonstrated conflict resolution skills and creative problem-solving abilities
- Ability to proactively anticipate and mitigate potential issues

#TravelServices #CareerOpportunity #IncentivePrograms #ComprehensiveBenefits #TeamLeadership

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."