Grocery Lead: Customer Experience & Team Leader

Meijer Inc.; Glendale Heights (IL); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Weekly pay

Team member discount

401(k) with company contributions

Paid parental leave

Paid education assistance

Development programs for advancement

Medical/dental/vision

And more

Job summary

Meijer Inc. is seeking a team member in Glendale Heights to guide daily store operations and deliver exceptional customer experiences. You will lead and mentor staff, coordinate tasks, and ensure standards for freshness, safety, and service are met.

The role emphasizes coaching, teamwork, and a commitment to an inclusive environment, with a pay scale that reflects market rates and a strong benefits package supporting your growth and well-being.

Qualifications

• Passion for customer service with total engagement.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Creative thinking skills.
• Ability to influence others.
• Ability to quickly build rapport and gain customer confidence.
• Ability to lift, carry, push, pull, bend and twist while handling product.
• Experience executing plans.
• Positive influence to create a strong team environment.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Responsibilities

• Engage peers to provide the best possible shopping experience, including a standout checkout.
• Communicate with team members and assign daily tasks.
• Mentor and coach team members to meet customer service and sales goals.
• Assist in training new team members and cross-training high-potential talent.
• Help with department scheduling to boost engagement, service, and store profitability.
• Ensure freshness by monitoring rotation and dating policies.
• Support food safety standards and safe work practices.
• Lead ordering, receiving, stocking, pricing, and product display where applicable.
• Contribute to Meijer culture by promoting diversity, equity, and inclusion.

Skills

Customer service

Communication

Retail experience

Coaching

Influence others

Teamwork

Job description

Meijer Inc. is seeking a team member in Glendale Heights to guide daily store operations and deliver exceptional customer experiences. You will lead and mentor staff, coordinate tasks, and ensure standards for freshness, safety, and service are met.

The role emphasizes coaching, teamwork, and a commitment to an inclusive environment, with a pay scale that reflects market rates and a strong benefits package supporting your growth and well-being.