Grocery Front End Supervisor: Customer Service Leader

niemann-foods; Monmouth (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible Spending Accounts (Medical &<

Job summary

The County Market Front End Supervisor at Niemann Foods is responsible for delivering superior guest service, supervising the Front End team, and coaching staff to uphold company policies and procedures.

This role emphasizes leadership, customer engagement, cash handling, and frontline operations within Illinois locations. The ideal candidate will have a high school diploma and strong communication skills, with experience in a fast-paced retail environment.

Qualifications

• High school diploma or general education degree (GED).

Responsibilities

• Delivers superior guest service and ensure absolute customer satisfaction.
• Maintains customer satisfaction by providing solutions to concerns.
• Learns and uses the GUEST program.
• Greet Customers.Be sincere.
• Use a smile.Project a friendly manner.
• Engage the customer in casual conversation.
• Show respect toward customers purchases.
• Thank them.
• Understand all aspects of the cashier/bagger position.
• Supervises Front End cleanliness and organization.
• Controls traffic flow on the front end.
• Process information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service desk.
• Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.).
• Follows all store and department policies and procedures.
• Follows safety policies and procedures; is a safety role model.
• Other duties as assigned by supervisor.

Skills

Customer service skills

Leadership skills

Communication skills

Honest/Integrity

Money handling skills

Ability to multi-task

Education

High school diploma or GED

Job description

The County Market Front End Supervisor at Niemann Foods is responsible for delivering superior guest service, supervising the Front End team, and coaching staff to uphold company policies and procedures.

This role emphasizes leadership, customer engagement, cash handling, and frontline operations within Illinois locations. The ideal candidate will have a high school diploma and strong communication skills, with experience in a fast-paced retail environment.