County Market Front End Supervisor

nficountymarket; Monmouth (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Life Insurance

Voluntary Benefits

Paid Time Off

Retirement Plans

Employee Assistance Program

Job summary

Niemann Foods Management is seeking a Front End Supervisor at County Market in Illinois. The role supervises the Front End team, delivers superior guest service, and trains staff to uphold company standards across cashier and service desk operations.

The position requires leadership, strong communication, and the ability to multi-task in a fast-paced retail environment with focus on customer satisfaction and policy compliance.

Qualifications

• High school diploma or GED required.
• Experience in customer service or retail supervision is preferred.

Responsibilities

• Delivers superior guest service and ensures customer satisfaction.
• Learns and uses the GUEST program.
• Greet customers with a friendly demeanor and smile.
• Supervises Front End cleanliness and organization.
• Directs front-end traffic and cashier/bagger operations.
• Handles service desk functions (refunds, bill payments, etc.).
• Follows store policies, procedures, and safety guidelines.

Skills

Customer service

Leadership

Communication

Honesty/Integrity

Money handling

Multi-tasking

Education

High school diploma or GED

Tools

POS system

Cash register

Job description

SUMMARY

The County Market Front End Supervisor is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Delivers superior guest service and ensure absolute customer satisfaction
• Maintains customer satisfaction by providing solutions to concerns
• Learns and uses the GUEST program
• Greet Customers.Be sincere
• Use a smile.Project a friendly manner
• Engage the customer in casual conversation
• Show respect toward customers purchases
• Thank them
• Understand all aspects of the cashier/bagger position
• Supervises Front End cleanliness and organization
• Controls traffic flow on the front end
• Process information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service desk
• Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)
• Follows all store and department policies and procedures
• Follows safety policies and procedures; is a safety role model
• Other duties as assigned by supervisor

KEY ATTRIBUTES

• Customer service skills
• Leadership skills
• Communication skills
• Honest/Integrity
• Money handling skills
• Ability to multi-task

SUPERVISORY RESPONSIBILITIES

• Manages 3-12 Associates on the front end.
• Follows NFI policies and applicable federal, state and local laws.
• Assign and direct work
• Address complaints and resolves problems

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED)

LANGUAGE SKILLS

• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Write reports and business correspondence.
• Present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

• Basic math concepts (addition, subtraction, division, multiplication)

CERTIFICATES, LICENSES, REGISTRATIONS

• There are no required certifications, licenses, or registrations

RECOMMENDED EQUIPMENT

• Slip resistant shoes with closed toe and heel
• Ladder
• Stepladder
• Uniform per store policy

PHYSICAL DEMANDS

Regularly (Over 2/3 of the time)

• Stand
• Walk
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Stoop
• Kneel
• Crouch
• Communicate with associates and customers
• Lift and/or move up to 25 pounds

Frequently (Between 1/3 to 2/3 of the time)

• Lift and/or move up to 50 pounds

Occasionally (Less than 1/3 of the time)

• Sit
• Climb
• Balance
• Overhead lifting
• Crawl
• Smell
• Lift and/or move up to 75 pounds

Vision

• Close
• Distance
• Peripheral
• Depth perception
• Ability to adjust focus
• Ability to distinguish colors

WORK ENVIRONMENT

Occasionally

• Risk of electrical shock
• Outdoor weather conditions from exterior doors
• Chemicals while cleaning

Noise Level

• Moderate

PAY RANGE (depends on industry experience)

$15.50 up to $18/hour (IL Locations Only)

Starting pay will be based on experience, internal equity, and scope of responsibility.

BENEFITS (eligibility based on full-time/part-time status)

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (Medical and Dependent Care)
• Life Insurance
• Voluntary Benefits
• Paid Time Off
• Retirement Plans
• Employee Assistance Program

Niemann Foods Management retains the discretion to add to or change the position requirements at any time.

Position requirements may vary by store location