Front End Supervisor — Customer Experience Leader

niemann-foods; Champaign (IL); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off

Retirement Plans

Employee Assistance Program

Job summary

Niemann Foods is seeking a Customer Service Associate to ensure superior guest service, supervise the Front End team, and coach staff to uphold company policies while fostering the Niemann Harvest Market culture.

You will greet customers, assist at the service desk, manage front-end workflow, and support the Customer Service Manager in creating a positive store atmosphere and collaborative team environment.

Qualifications

• No formal education required for this role.
• Experience in customer service is beneficial.
• Experience supervising front-end team is a plus.

Responsibilities

• Deliver superior guest service and ensure satisfaction.
• Greet customers and operate with a friendly, smiling demeanor.
• Supervise front-end associates and manage queue flow.
• Assist customers at service desk with refunds, payments, and inquiries.
• Enforce policies and procedures and support safe store operations.

Skills

Customer service

Supervisory

Communication

Team leadership

Cashier operations

Job description

Niemann Foods is seeking a Customer Service Associate to ensure superior guest service, supervise the Front End team, and coach staff to uphold company policies while fostering the Niemann Harvest Market culture.

You will greet customers, assist at the service desk, manage front-end workflow, and support the Customer Service Manager in creating a positive store atmosphere and collaborative team environment.