Grocery Ecommerce Fulfillment Specialist

D&W Fresh Market; Petoskey (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Total Rewards benefits package

Job summary

SpartanNash is seeking a dedicated eCommerce associate to lead online order intake, ensure accurate picking and packaging, and prepare orders for pickup. You will review special instructions, manage substitutions, and maintain quality control for perishable items.

The role emphasizes strong communication, organization, and problem-solving skills, with adherence to safety and PPE guidelines in a retail setting. A high school diploma or GED is preferred.

Qualifications

• Strong written and verbal communication skills.
• Ability to communicate clearly and professionally with customers.
• Strong organization and prioritization skills.
• Detail oriented with the ability to follow instructions precisely.
• Ability to develop knowledge of products and store layout for efficient picking procedures.

Responsibilities

• Lead the eCommerce process for receiving customers' online orders and picking or delegating picking of orders.
• Review customer comments/special instructions to ensure product matches request; follow up on issues (e.g., substitutions).
• Ensure quality control and handle products carefully, especially perishables, during selection and packing to minimize damage and satisfy customers.
• Scan order products and confirm order totals for items priced by the pound; handle substitutions accordingly.
• Store orders at proper temperatures (refrigerator/freezer) as needed.
• Report customer issues, shorts, overages, damages to store management immediately.
• Research and resolve customer complaints in a timely manner.
• Provide focused and effective customer service and follow PPE and safety guidelines.

Skills

Communication

Organization

Problem solving

Detail oriented

Product knowledge

Verbal communication

Education

High school diploma or GED

Tools

MS Office

Job description

SpartanNash is seeking a dedicated eCommerce associate to lead online order intake, ensure accurate picking and packaging, and prepare orders for pickup. You will review special instructions, manage substitutions, and maintain quality control for perishable items.

The role emphasizes strong communication, organization, and problem-solving skills, with adherence to safety and PPE guidelines in a retail setting. A high school diploma or GED is preferred.