Grocery Department Team Lead

Kroger; Tempe (AZ); On-site; USD 52,000 - 63,000; Full time

Job summary

Kroger in Tempe, AZ seeks an Assistant Department Manager for the Grocery Department to help plan, organize, staff, train and direct team members. You will assist the Department Manager in maximizing store sales and profits while maintaining safety and company policies.

The role requires strong customer service, leadership and merchandising skills, with flexibility to work varied shifts. This position offers hands-on supervision in a fast-paced retail environment.

Qualifications

• Flexible schedule including mornings, afternoons, evenings and nights.
• Willing and available to work weekends and holidays as needed.
• Effective written and oral communication skills.
• Ability to make intelligent decisions quickly
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.
• Understanding of all key components of department operations (i.e. Managing people, merchandising, computer assisted ordering, inventory management, shrink control, customer services, labor scheduling, expense control, etc.)
• Knowledge of applicable laws and regulations related to employment practices, OSHA compliance, etc.

Responsibilities

• Assist the Department Manager in organizing work, filling department staffing needs as authorized by store management, and training and scheduling associates so that customers are consistently provided with prompt courteous service.
• Respond appropriately to customer or associate comments, complaints, requests, accidents and questions. Be prompt, tactful, calm, courteous and professional in all interactions.
• Use Computer Assisted Ordering (CAO) to manage ordering appropriate quantities of merchandise and supplies, and insure proper accounting of product received and balance on hand in the Department Manager’s absence.
• Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.
• Engage yourself and counsel associates in effective, productive merchandising techniques, customer services, product presentation and promotional activities.
• Follow through on implementation of company programs and adherence to company policies and procedures, particularly in the areas of dress code, grooming, sanitation and maintenance of a work environment free of unlawful harassment or discrimination.
• Provide Department Manager with input on department budgets, goals and results.
• Communicate and interact with associates and customers to provide a positive impression.
• Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
• Maintain floor, shelf and grocery areas clean and up to sanitary standards.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.
• Demonstrated aptitude to manage people and organize workloads.
• Perform any and all duties as assigned.

Skills

Customer service

Staffing & scheduling

Communication skills

Decision making

Stress management

Merchandising knowledge

Laws & OSHA basics

Equipment operation

Tools

CAO system

Inventory management

Signage & display tools

Job description

Kroger in Tempe, AZ seeks an Assistant Department Manager for the Grocery Department to help plan, organize, staff, train and direct team members. You will assist the Department Manager in maximizing store sales and profits while maintaining safety and company policies.

The role requires strong customer service, leadership and merchandising skills, with flexibility to work varied shifts. This position offers hands-on supervision in a fast-paced retail environment.