Grocery Department Lead — Merch, Service & Team Support

Kroger; Phoenix (AZ); On-site; USD 52,000 - 76,000; Full time

Job summary

Kroger in Phoenix, AZ is seeking a Grocery Department Assistant Manager to support the Department Manager in planning, organizing and directing department teams. You will balance production, customer service and merchandising while upholding company policies.

The role requires flexibility to cover various shifts, strong communication, quick decision-making and a focus on safety and accuracy in daily operations. Join a team that values respect, integrity and teamwork.

Qualifications

• Flexibility to work mornings, afternoons, evenings and nights.
• Willingness to work weekends and holidays as needed.
• Effective written and oral communication skills.
• Ability to make quick, intelligent decisions.
• Calmly handle stressful situations and project a positive impression.
• Knowledge of department operations (staffing, merchandising, inventory, scheduling).
• Familiarity with OSHA and employment regulations.

Responsibilities

• Assist the Department Manager in planning, organizing, staffing, training and directing Grocery Department associates; perform production and customer service functions.
• Respond to customer or associate comments, complaints, requests, accidents and questions in a prompt, tactful, calm and professional manner.
• Use CAO to manage ordering and balance on hand; ensure proper accounting of products received.
• Price and display merchandise; maintain signage, rotation, freshness and space allocation.
• Lead initiatives in merchandising, customer service and promotional activities.
• Ensure compliance with company policies, dress code, sanitation and harassment-free environment.
• Provide input on department budgets, goals and results.
• Communicate with associates and customers to reinforce a positive impression.
• Maintain equipment, facilities and grocery areas to sanitary standards.
• Promote and implement company initiatives and process improvements.
• Demonstrate ability to manage people and organize workloads.
• Perform any other duties as assigned.

Skills

People management

Communication

Decision making

Training & coaching

Customer service

Merchandising

Time management

Education

High school diploma

Tools

CAO system

POS system

Job description

Kroger in Phoenix, AZ is seeking a Grocery Department Assistant Manager to support the Department Manager in planning, organizing and directing department teams. You will balance production, customer service and merchandising while upholding company policies.

The role requires flexibility to cover various shifts, strong communication, quick decision-making and a focus on safety and accuracy in daily operations. Join a team that values respect, integrity and teamwork.