Grocery Department Lead — Customer Experience & Coaching

Meijer Inc.; Beavercreek (OH); Vor Ort; USD 31.000 - 42.000; Vollzeit

Benefits dieser Stelle

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Zusammenfassung

Meijer Inc. is seeking a team member to help deliver an exceptional shopping experience and support daily store operations. You will engage customers, assign tasks to peers, and contribute to meeting sales and service goals across the department.

The role emphasizes customer service excellence, collaboration with leadership on scheduling, and adherence to store policies. Training, coaching, and potential leadership duties may be part of responsibilities.

Qualifikationen

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication.
• Ability to lift, carry, push, pull, bend and twist while handling product.

Aufgaben

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store.

Kenntnisse

Customer service

Communication skills

Team engagement

A willingness to learn

Jobbeschreibung

Meijer Inc. is seeking a team member to help deliver an exceptional shopping experience and support daily store operations. You will engage customers, assign tasks to peers, and contribute to meeting sales and service goals across the department.

The role emphasizes customer service excellence, collaboration with leadership on scheduling, and adherence to store policies. Training, coaching, and potential leadership duties may be part of responsibilities.