Grill Operations Lead: Craft, Coach & Customer Delight

Guest Services Inc; United States; On-site; USD 58,000 - 70,000; Full time

Job summary

Guest Services Inc. seeks a Food Service Supervisor to assist the Manager in unit operations and floor management, covering food, beverage, equipment, and property to meet financial goals and company initiatives.

You will foster a team environment that delivers exceptional customer service while ensuring all staff perform at a high level, supervise dining areas, and train hourly staff for peak performance. This role requires vigilance on safety, sanitation, and guest satisfaction.

Qualifications

• High School Diploma or GED preferred.
• Bachelor's or Business Degree preferred.
• At least 2 years of experience in related management required.
• Food Safety Certified a plus.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

Responsibilities

• Ensure complete guest satisfaction at all times.
• Handle guests' complaints and solve them according to customer service standards.
• Monitor and supervise set up and maintenance of dining area, cashier stations, and/or food stations to ensure quality standards.
• Assist in recruiting, supervising, scheduling, disciplining, reviewing, and directing the unit's staff at the direction of the Manager.
• Train hourly staff for peak performance and monitor staff's development.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene.
• Notify Manager of all unusual events, circumstances, or other safety or quality control issues.

Skills

High school diploma or GED

Bachelor's degree

2+ years management experience

Food safety certification

Customer service

Team leadership

Problem solving

Education

High school diploma or GED

Bachelor's degree in business or related field

Job description

Guest Services Inc. seeks a Food Service Supervisor to assist the Manager in unit operations and floor management, covering food, beverage, equipment, and property to meet financial goals and company initiatives.

You will foster a team environment that delivers exceptional customer service while ensuring all staff perform at a high level, supervise dining areas, and train hourly staff for peak performance. This role requires vigilance on safety, sanitation, and guest satisfaction.