Grid Value Architect | AI & Digital Twin

present of AI; Austin (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

Neara is seeking a Customer Value Architect in customer success to bridge physics-based simulation with practical utility needs. The role emphasizes translating product capabilities into actionable customer outcomes, and guiding conversations with utility teams to shape outcomes.

You will help frame value, communicate clearly with stakeholders, and turn insights into plans that customers can implement in their operations, while leveraging AI-assisted analysis and digital twin context.

Qualifications

• Strong candidate maps a product to real operational problems.
• Comfort with engineering or grid concepts.
• Ability to explain value in plain terms to non-technical stakeholders.
• Experience guiding structured conversations with utility teams.

Responsibilities

• Map product capabilities to customer needs and outcomes.
• Lead structured conversations with utility teams to gather requirements.
• Turn findings into a concrete plan the customer can act on.
• Explain value and build trust with customers and stakeholders.

Skills

Utility operations knowledge

Value framing

Clear customer communication

Structured problem solving

Job description

Neara is seeking a Customer Value Architect in customer success to bridge physics-based simulation with practical utility needs. The role emphasizes translating product capabilities into actionable customer outcomes, and guiding conversations with utility teams to shape outcomes.

You will help frame value, communicate clearly with stakeholders, and turn insights into plans that customers can implement in their operations, while leveraging AI-assisted analysis and digital twin context.