Customer Value Architect - Houston

present of AI; Houston (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

Neara seeks a Customer Value Architect in customer success to bridge its physics-based digital twin of the electricity network with utilities’ real planning and response needs. You will connect engineering details to clear business cases and demonstrate measurable value through pre-storm and pre-fire simulations.

The role blends utility operations knowledge with scenario-driven analysis and strong communication to help utilities adopt AI-driven forecasting and risk assessment tools.

Qualifications

• Utility operations knowledge.
• Ability to build business cases from technical scenarios.
• Translate engineering details into clear business value.

Skills

Utility operations knowledge

Business case building

Technical to business translation

Job description

A Customer Value Architect in customer success typically works with utility customers to connect a technical product to their real operational problems and show measurable value. A strong candidate brings a mix of energy sector familiarity, comfort with simulation or modeling tools, and the ability to translate engineering detail into clear business cases. For a physics based digital twin of the electricity network, that means helping utilities see how pre storm and pre fire simulation fits their planning and response work.

How it fits the AI era

AI speeds up scenario generation and pattern finding inside simulation tools, so the human work shifts toward framing the right questions and judging which results matter. This role stays human in building trust with utility staff, understanding their constraints, and turning model output into decisions people will act on. The value comes from pairing technical fluency with clear communication, not from running the models alone.

How it builds AI experience

Working with a physics based digital twin gives hands on exposure to simulation driven analysis and the data pipelines behind it, which is a practical base for AI assisted forecasting and risk work. Building that experience means learning how model outputs are validated against real network behavior and how utilities judge confidence in a prediction. Familiarity with grid operations and scenario testing would strengthen the AI side of the role over time.

Worth showing

• Utility operations knowledge
• Business case building
• Technical to business translation

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Neara

A physics-based 3D digital twin of the electricity network, so utilities can simulate a storm or a fire before it happens rather than inspect poles after.