Greeter (Evenings & Weekends) - West Suburban

YMCA of Greater Waukesha County; Wauwatosa (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

YMCA of Greater Waukesha County is seeking a Welcomer/Scanner to greet members and visitors, verify identity, and provide information about programs and services. The role requires strong customer service skills, comfort with multiple software apps, and the ability to maintain a clean, welcoming front desk environment.

Daily responsibilities include answering inquiries, handling calls professionally, and assisting with program information while upholding YMCA policies and safety procedures.

Qualifications

• Enthusiastic individual who can relate to members and visitors.
• Public relations and customer service skills are essential.
• Must be self-motivated and able to work with staff and members.

Responsibilities

• Greet members and guests by name and answer questions about programs and facility policies.
• Verify identity and membership/program status at entry.
• Answer phones and route calls; provide accurate information using online resources and procedures.
• Open or close the facility and ensure security at closing; maintain a clean front desk area.

Skills

Customer service

Public relations

Communication

Computer skills

Job description

GENERAL FUNCTION:Under the direction of the membership department leadership and in accordance with association policies, the Greeter/Scanner is responsible for welcoming members and guests, verifying identification prior to entry into the facility, providing information about YMCA programs and services, answering inquiries from visitors, and maintaining a clean and organized front desk area. This role also requires the ability to regularly extract information from various software apps.ESSENTIAL DUTIES AND RESPONSIBILITIESCreate an environment that is welcoming, nurturing, and genuine for all members and guests.Ensure safety of the facility by verifying identity and membership/program status for all who enter.Greet members by name and answer questions regarding programs and the facility, using on-line resources and written policies and procedures.Respond to customers or member's needs. Handle complaints in a courteous, patient manner using problem solving techniques.Answer telephone in professional manner on or before the third ring, provide accurate information, and transfer calls as necessary.Responsible for strict adherence to all YMCA of Greater Waukesha County department policies and procedures related to safety, rules and other regulations.Possess knowledge of emergency procedures as they relate to calling 911, informing the Building Supervisor and/or Manager on Duty of weather, medical, or facility emergencies and performing related functions as required by emergency staff.Uphold the core values of the YMCA when working with people within the YMCA facilities and community.Open or close the facility in accordance with the posted hours. Make sure that the facility is empty and secure at closing.EDUCATION AND EXPERIENCE:This position requires an enthusiastic individual who can relate well to members and community participants in person or by telephone. The position requires computer skills and the ability to extract information from various software programs. Public relations and customer service skills are essential. Must be self-motivated, demonstrate decision-making skills, and work well with members and staff. This person will exhibit the core values of caring, honesty, responsibility, and respect in all aspects of their work with the YMCA.EQUAL OPPORTUNITY EMPLOYERTHE YMCA WELCOMES A DIVERSE WORKFORCEThe Y: We're for youth development, healthy living and social responsibility