Greenway Kia Rivergate - Service Administrative Assistant

Greenway Automotive; Tennessee; On-site; USD 32,000 - 42,000; Full time

Job summary

Greenway Kia Rivergate is seeking a full-time Service Administrative Assistant for our busy Service Department. You will manage all service and repair transactions, process payments, and explain service recommendations to customers.

The role requires a friendly, team-oriented approach and flexibility with hours, including Saturdays. Responsibilities include processing payments, scanning orders, operating the POS system, and maintaining accurate records.

Qualifications

• Excellent communication and customer service skills.
• Ability to handle financial transactions accurately in a fast-paced environment.
• Knowledge of cash handling and credit/debit processing.

Responsibilities

• Receive and process payments for services and products.
• Scan and file repair orders and invoices.
• Operate the POS system and required software.
• Maintain accurate money drawer and daily cash handling.
• Coordinate with departments to resolve customer questions or issues.
• Follow up with customers on service visits and scheduling.
• Assist with clerical tasks and phone support.
• Keep customer contact information up to date.
• Perform other duties as assigned.

Skills

Communication

Customer service

Problem solving

POS processing

Math skills

Microsoft Office

Education

High school diploma or GED

Tools

CDK document storage

POS system

Microsoft Office

Job description

Greenway Kia Rivergate is Hiring! We need a Service Administrative Assistant for our busy Service Department. The Administrative Assistant courteously and efficiently manages all service and repair transactions for our valued customers. He or she receives and processes payments for services rendered, or parts and materials purchased, explains vehicle service recommendations to customers, and completes estimates and invoices.

• We are looking for a full-time Service Administrative Assistant who enjoys working with the public and has a friendly, outgoing personality. As a team-oriented company, we seek an individual who can be flexible with work hours. The ideal candidate provides exceptional customer service and displays a positive attitude when interacting with customers and employees.

Must be able to work Saturdays.

Responsibilities

• Receives and processes payments for products and services
• Scanning repair orders, invoices, into the CDK document storage cabinet
• Operates the complete POS system and other required software
• Accepts responsibility and accountability for his or her money drawer
• Keeping today’s business today using throughput thinking by keeping organized with processes set forth by the Service Manager
• Coordinates questions and issues with the appropriate department personnel
• Addresses customer concerns and issues or escalates them as needed
• Assists the Service Department with customer follow up by calling customers inquiring about their current service visit
• Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
• Ensures that all customer contact information is up-to-date and accurate
• Performs other duties as assigned

Qualifications

Qualifications

• High school diploma or GED required
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Point-of-sale (cash register) and credit or debit card processing skills
• Previous retail and/or customer service experience, preferred
• Strong math skills and the ability to handle financial transactions rapidly and accurately in a fast-paced environment
• Knowledge of automotive servicing or repair highly desired
• Neat, clean, and professional appearance
• Helpful attitude and friendly demeanor
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
• Highly trustworthy and security conscious
• Basic computer and Microsoft Office skills