Greenway Kia Rivergate - Service Administrative Assistant

Greenway Automotive; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Greenway Kia Rivergate in Madison, TN is seeking a full-time Service Administrative Assistant for our busy Service Department. You will courteously manage all service and repair transactions, process payments, and prepare estimates and invoices.

The ideal candidate has strong customer service skills, can explain vehicle service recommendations, and supports scheduling, records, and office tasks. Must be able to work Saturdays and maintain a professional appearance.

Qualifications

• High school diploma or GED required.
• Excellent communication and customer service skills.
• Ability to handle financial transactions accurately.
• Experience with POS and credit/debit processing preferred.
• Knowledge of automotive service is a plus.
• Professional appearance and friendly demeanor.

Responsibilities

• Receives and processes payments for services.
• Operates the service POS and other required software.
• Explains vehicle service recommendations to customers.
• Prepares estimates and invoices for services and parts.
• Schedules appointments and maintains records.
• Answers phones and handles clerical tasks.
• Ensures customer contact information is up-to-date.
• Supports service department with follow-up and other duties.

Skills

Customer service

Communication

Problem-solving

Multi-tasking

Time management

Professional appearance

Education

High school diploma or GED

Tools

POS system

CDK document storage

Microsoft Office

Job description

Job Details

Job Location: Greenway Kia Rivergate - Madison, TN 37115

Position Type: Full Time

Greenway Kia Rivergate is Hiring! We need a Service Administrative Assistant for our busy Service Department. The Administrative Assistant courteously and efficiently manages all service and repair transactions for our valued customers. He or she receives and processes payments for services rendered, or parts and materials purchased, explains vehicle service recommendations to customers, and completes estimates and invoices.

We are looking for a full-time Service Administrative Assistant who enjoys working with the public and has a friendly, outgoing personality. As a team-oriented company, we seek an individual who can be flexible with work hours. The ideal candidate provides exceptional customer service and displays a positive attitude when interacting with customers and employees.

Must be able to work Saturdays.

Responsibilities

• Receives and processes payments for products and services
• Scanning repair orders, invoices, into the CDK document storage cabinet
• Operates the complete POS system and other required software
• Accepts responsibility and accountability for his or her money drawer
• Keeping today's business today using throughput thinking by keeping organized with processes set forth by the Service Manager
• Coordinates questions and issues with the appropriate department personnel
• Addresses customer concerns and issues or escalates them as needed
• Assists the Service Department with customer follow up by calling customers inquiring about their current service visit
• Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
• Ensures that all customer contact information is up-to-date and accurate
• Performs other duties as assigned

Qualifications

• High school diploma or GED required
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Point-of-sale (cash register) and credit or debit card processing skills
• Previous retail and/or customer service experience, preferred
• Strong math skills and the ability to handle financial transactions rapidly and accurately in a fast-paced environment
• Knowledge of automotive servicing or repair highly desired
• Neat, clean, and professional appearance
• Helpful attitude and friendly demeanor
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
• Highly trustworthy and security conscious
• Basic computer and Microsoft Office skills