Service Advisor

Cocoa Hyundai; Florida; Presencial; USD 72.000 - 88.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Accident Insurance

401(k)

Paid Sick Time

Paid Vacation

Team environment

Descripción de la vacante

Cocoa Hyundai is seeking an experienced Automotive Service Advisor to join our team. This role offers a yearly earnings of $80,000+ and opportunities to work with a dedicated team in a fast-paced dealership environment.

The ideal candidate will greet customers, diagnose service needs, coordinate with technicians, and ensure accurate and transparent invoicing while maintaining high customer satisfaction and ongoing communication about repairs and timelines.

Formación

• One year of dealership Service Advisor experience.
• Proven track record of achieving exceptional Customer Satisfaction.
• Must have a valid driver's license.
• Must exhibit personal and professional integrity.
• Desire for a long term career with a growing organization.
• CDK experience; highly preferred.

Responsabilidades

• Greets and consults with customers to interpret their needs and arrange for appropriate service
• Serves as the primary point of contact for all automotive service and repair matters
• Consult with mechanics about necessary repairs and possible alternatives to expensive work
• Sells additional needed services
• Sets and manages the expectations for service delivery for both the customers and mechanics
• Continuously updates customers on repair needs and completion times
• Verify that the final invoice reconciles with the work performed on the repair order
• Performs other duties as assigned

Conocimientos

Dealership Service Advisor experience

Customer satisfaction

Herramientas

CDK

Descripción del empleo

Job Description

Automotive Service Advisor

Yearly earnings $80,000 +

We are looking for an experienced and motivated automotive dealership Service Advisor to join our team! The ideal candidate is a high energy individual who is looking for a Great opportunity to work with a outstanding team and company. This position includes identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done. Being a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Advisor position.

Responsibilities

• Greets and consults with customers to interpret their needs and arrange for appropriate service
• Serves as the primary point of contact for all automotive service and repair matters
• Consult with mechanics about necessary repairs and possible alternatives to expensive work
• Sells additional needed services
• Sets and manages the expectations for service delivery for both the customers and mechanics
• Continuously updates customers on repair needs and completion times
• Verify that the final invoice reconciles with the work performed on the repair order
• Performs other duties as assigned

Qualifications

• One year of dealership Service Advisor experience a must
• Proven track record of achieving exceptional Customer Satisfaction
• Must have a valid driver's license and be in good standing
• Must exhibit personal and professional integrity
• Must have a desire for a long term career with a growing organization
• CDK experience; highly preferred

Benefits

• Progressive and Competitive Pay Plan
• Strong mentorship program to help you gain the experience you need to progress your career
• Excellent opportunities for growth and internal promotions
• Ongoing Training and Education, Employee Purchase and Service Discounts
• Full insurance benefit options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
• Paid Sick Time
• Paid Vacation
• 401(k)
• Team-oriented, professional and fun work environment