Greenway CDJR of Rome - Service Advisor

Greenway Automotive; Rome (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Progressive pay

Mentorship program

Growth opportunities

Ongoing training

Employee discounts

Paid vacation

Insurance options

401(k) plan

Job summary

Greenway Automotive's CDJR of Rome is seeking an experienced Service Advisor to join our Rome, GA service team. You will greet customers, interpret service needs, and coordinate with technicians to deliver quality repairs and clear explanations.

The ideal candidate has dealership Service Advisor experience, a commitment to exceptional customer satisfaction, and a valid driver's license. CDK experience is a plus; we offer mentorship, ongoing training, and a path for career growth within a

Qualifications

• One year of dealership Service Advisor experience preferred.
• Proven record of achieving exceptional customer satisfaction.
• Valid driver license and in good standing.
• Personal and professional integrity.
• Desire for a long-term career with a growing organization.
• CDK experience preferred.

Responsibilities

• Greets and consults with customers to interpret needs and arrange for service.
• Primary point of contact for all service and repair matters.
• Consults with mechanics about repairs and alternatives to expensive work.
• Sells additional needed services.
• Sets and manages expectations for service delivery and repair times.
• Updates customers on repair needs and completion times.
• Verifies final invoice matches work performed.

Skills

Customer service

Communication

Problem solving

Tools

CDK

Job description

Job Details

Level: Experienced

Job Location: Greenway CDJR of Rome - Rome, GA 30161

Position Type: Full Time

Job Category: Sales

CDJR of Rome is looking for an experienced and motivated automotive dealership Service Advisor to join our team. The ideal candidate is a high energy individual who is looking for an opportunity to gain experience and learn from a dedicated team of mentors. This position includes identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done. Being a determined self‑starter who maintains a consistent level of outstanding customer satisfaction are must‑have qualities for the Service Advisor position.

Responsibilities

• Greets and consults with customers to interpret their needs and arrange for appropriate service
• Serves as the primary point of contact for all automotive service and repair matters
• Consults with mechanics about necessary repairs and possible alternatives to expensive work
• Sells additional needed services
• Sets and manages the expectations for service delivery for both the customers and mechanics
• Continuously updates customers on repair needs and completion times
• Verifies that the final invoice reconciles with the work performed on the repair order
• Performs other duties as assigned

Qualifications

• One year of dealership Service Advisor experience, preferred
• Proven record of achieving exceptional customer satisfaction
• Valid driver's license and in good standing
• Personal and professional integrity
• Desire for a long‑term career with a growing organization
• CDK experience, preferred

Benefits

• Progressive and Competitive Pay Plan
• Strong mentorship program to help you gain the experience you need to progress your career
• Excellent opportunities for growth and internal promotions
• Ongoing Training and Education
• Employee Purchase and Service Discounts
• Paid Vacation
• Full insurance benefit options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
• 401(k) Retirement Savings Plan
• Team‑oriented, professional and fun work environment