Team One CDJR - Automotive Service Advisor

Greenway Automotive; Gadsden (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Progressive Pay Plan

Mentorship program

Growth opportunities

Paid vacation

Health insurance options

Job summary

Team One CDJR in Gadsden, AL is seeking an experienced Service Advisor who delivers outstanding customer service. You will identify car issues, gather warranty details, and draft repair orders while coordinating with the service team to ensure satisfaction.

As the primary contact for customers, you will explain repairs, manage expectations, and track progress from intake to invoice, with opportunities for mentorship and career growth in a fast-paced, team-driven environment.

Qualifications

• Demonstrated history of delivering exceptional customer satisfaction.
• Valid driver's license and clean record.
• Demonstrates personal and professional integrity.
• Interest in a long-term career with a growing organization.
• CDK software experience preferred.

Responsibilities

• Greets and consults with customers to interpret needs and arrange service.
• Acts as primary contact for all service and repair matters.
• Counsels mechanics on necessary repairs and alternatives.
• Upsells additional needed services.
• Sets and manages expectations for service delivery.
• Keeps customers updated on repair status and timelines.
• Verifies final invoice aligns with work performed.
• Performs other duties as assigned.

Skills

Customer service

Valid driver's license

Integrity

Career-oriented

CDK experience

Tools

CDK

Job description

Team One CDJR is looking for an experienced and motivated person with great customer service skills to join our dealership service advisor team! The ideal candidate is a high energy individual who is looking for an opportunity to gain experience and learn from a dedicated team of mentors. This position includes identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done. Being a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Advisor position.

Responsibilities

• Greets and consults with customers to interpret their needs and arrange for appropriate service


• Serves as the primary point of contact for all automotive service and repair matters


• Consult with mechanics about necessary repairs and possible alternatives to expensive work


• Sells additional needed services


• Sets and manages the expectations for service delivery for both the customers and mechanics


• Continuously updates customers on repair needs and completion times


• Verify that the final invoice reconciles with the work performed on the repair order


• Performs other duties as assigned

Qualifications

• Must have a proven record of achieving exceptional customer satisfaction


• Must have a valid driver's license and be in good standing


• Must exhibit personal and professional integrity


• Have a desire for a long term career with a growing organization


• CDK experience; preferred

Benefits

• Progressive and Competitive Pay Plan


• Strong mentorship program to help you gain the experience you need to progress your career


• Excellent opportunities for growth and internal promotions


• Ongoing Training and Education


• Employee Purchase and Service Discounts


• Paid Vacation


• Full insurance benefit options including Medical, Dental, Vision, Life, Disability, and Accident Insurance


• 401(k) Retirement Savings Plan


• Team-oriented, professional and fun work environment