Hungarian Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group; United States; Remote; USD 13,000 - 23,000; Full time

Benefits offered by this job

Fully paid training

Health insurance

Relocation package

Performance bonus

Career growth

Relocation support

Job summary

Mercier Consultancy Group is seeking a Hungarian Speaking Solutions Consultant in Bulgaria. You will be the primary contact for Hungarian-speaking clients, handling inquiries across phone, email, and live chat, and collaborating with teams to resolve issues. English proficiency and EU passport/work permit are required.

Relocation is provided. Prior customer support experience is preferred. Join our premier international recruitment firm and advance your career with fully paid training, health

Qualifications

• Hungarian (native or fluent) spoken and written is mandatory.
• Proficiency in English to communicate in an international office.
• Validity of EU passport or Bulgarian work permit required.
• Willingness to relocate to Bulgaria for the role.
• Experience in customer support or client-facing environments preferred.

Responsibilities

• Serve as the primary contact for Hungarian-speaking clients with prompt, accurate service delivery.
• Resolve inquiries via phone, email, and live chat across channels.
• Maintain high customer satisfaction by delivering tailored solutions.
• Collaborate with cross-functional teams to escalate and resolve technical or process-related issues.
• Analyze customer feedback to improve service delivery protocols and KPIs.
• Meet and strive to exceed performance metrics to qualify for monthly bonuses.
• Document all interactions in the CRM accurately and professionally.
• Readiness to relocate to Bulgaria for this position.

Skills

Hungarian language

English proficiency

Relocation willingness

Communication skills

Problem-solving mindset

Job description

Hungarian Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We pride ourselves on providing bespoke career advancement opportunities, ensuring that every professional finds a role that aligns with their personal and career ambitions.

Job Overview

We are currently seeking a talented professional for the Hungarian Speaking Solutions Consultant position in Bulgaria. This role is ideal for individuals passionate about providing exceptional client experiences within the high-growth customer support services industry, offering a unique opportunity to kickstart your career in one of Europe’s most vibrant tech hubs.

Key Responsibilities

• Act as the primary point of contact for Hungarian-speaking clients, ensuring prompt and accurate service delivery.
• Resolve complex inquiries through various support channels, including phone, email, and live chat.
• Maintain high levels of customer satisfaction by providing tailored solutions that meet specific user needs.
• Collaborate with cross-functional teams to **escalate** and resolve technical or process-related issues efficiently.
• Analyze customer feedback to drive continuous improvement in service delivery protocols within the customer support services department.
• Meet and exceed performance metrics and KPIs to qualify for monthly performance bonuses.
• Document all interactions accurately within the CRM database, maintaining professional standards at all times.
• Native or fluent Hungarian (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit for Bulgaria.
• Previous experience in customer support services or a client-facing environment is preferred.
• Proficiency in English to communicate effectively within our diverse, international office environment.
• A proactive, problem-solving mindset and a commitment to delivering high-quality results.
• Readiness to relocate for this exciting Hungarian Speaking Solutions Consultant position in Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training programs to ensure your success.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival).
• Attractive Monthly Performance Bonus based on your individual achievements.
• Opportunity to build a long-term international career through various Hungarian-speaking jobs in our network.
• Relocation support from our dedicated team to make your move to Bulgaria seamless.

Life in Bulgaria

Choosing one of our jobs in Bulgaria means immersing yourself in a culture that perfectly blends historical charm with a modern, fast-paced international lifestyle. Sofia is a hidden gem in Europe, offering a vibrant nightlife, breathtaking mountain views, and a sunny climate that provides a high quality of life for young professionals.

Beyond the professional benefits, living in Bulgaria allows you to enjoy an affordable cost of living while being surrounded by rich history and delicious local cuisine. We believe that relocating for a Hungarian Speaking Solutions Consultant position in Bulgaria is not just a career move, but a life-changing experience. Start your new chapter in the heart of the Balkans today.

Best regards,
The Recruitment Team
Mercier Consultancy Group