German Speaking Solutions Consultant - Work In Sofia

Mercier Consultancy Group; United States; Remote; USD 16,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Relocation Package

Monthly Performance Bonus

Fully Paid Training

Career progression opportunities

Job summary

Mercier Consultancy Group in Bulgaria is seeking a German Speaking Solutions Consultant to join our international customer support team. You will provide high-level support to German-speaking clients, analyze needs, and serve as the primary contact to resolve inquiries.

You will collaborate with international teams, maintain accurate CRM documentation, and stay updated on product developments. The role includes a competitive monthly salary, fully paid training, health insurance, relocation

Qualifications

• Native or fluent German (spoken and written) is mandatory for this position.
• Proven experience in Customer Support Services or a similar client-facing role.
• Excellent communication and problem-solving skills with a service-oriented mindset.

Responsibilities

• Provide high-level support and consultancy to German-speaking clients, ensuring an industry-leading customer experience.
• Analyze client needs to offer tailored solutions, maintaining the high service standards in customer support.
• Act as a primary point of contact, resolving complex inquiries with professionalism and empathy.
• Collaborate with international teams to optimize workflows and contribute to the success of operations in Sofia.
• Maintain accurate documentation of client interactions within our CRM systems.
• Stay updated on product developments to provide accurate, up-to-date guidance.
• Meet and exceed individual and team-based KPIs, qualifying for rewards through the incentive program.

Skills

German language fluency

Job description

German Speaking Solutions Consultant Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class organizations in the BPO and service sectors. As a leader in European human capital solutions, we are proud to facilitate career-defining opportunities that bridge the gap between global expertise and thriving local markets. We are currently seeking a dynamic professional for a German Speaking Solutions Consultant position in Bulgaria to join a prestigious team within the Customer Support Services industry. This role offers the perfect blend of professional growth and an international lifestyle, making it one of the most sought-after German-speaking jobs for those looking to excel in a fast-paced, client-centric environment.

Задачи

• Provide high-level support and consultancy to German-speaking clients, ensuring an industry-leading customer experience.
• Analyze client needs to offer tailored solutions, maintaining the high service standards expected in the Customer Support Services sector.
• Act as a primary point of contact, resolving complex inquiries with professionalism and empathy.
• Collaborate with international teams to optimize workflows and contribute to the overall success of our operations in Sofia.
• Maintain accurate documentation of client interactions within our CRM systems.
• Stay updated on product developments to provide accurate, up-to-date technical and service-oriented guidance.
• Meet and exceed individual and team-based KPIs, qualifying for additional rewards through our performance incentive program.

Требования

• Native or fluent German (spoken and written) is mandatory for this German Speaking Solutions Consultant position in Bulgaria.
• Valid EU passport or a valid Bulgarian work permit.
• Proven experience in Customer Support Services or a similar client-facing role.
• Excellent communication and problem-solving skills with a service-oriented mindset.
• Ability to thrive in an on-site office environment located in the heart of Sofia.
• Strong digital literacy and ability to navigate multiple software platforms simultaneously.

Условия

• Competitive Monthly Salary Fully Paid Training to ensure you hit the ground running.
• Health Insurance and comprehensive benefits package.
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to Bulgaria.
• Monthly Performance Bonus linked to individual and team objectives.
• Opportunities for internal promotion and professional development.
• And Much More...

Life in Bulgaria

Choosing to pursue jobs in Bulgaria means immersing yourself in a vibrant culture where modern infrastructure meets historical charm. Bulgaria is famous for its stunning mountain landscapes, sunny Black Sea coastline, and a climate that offers the best of all four seasons. Living in Sofia, you will experience a high quality of life with a low cost of living, providing you the financial freedom to enjoy the city's booming cafe culture and international entertainment scene. Beyond the professional benefits of our German-speaking jobs, Bulgaria offers a warm and welcoming social environment. By moving to Bulgaria for this role, you will join a growing community of international professionals, enjoying delicious local cuisine and a rich tapestry of cultural festivals. Take the leap and discover why Bulgaria is rapidly becoming the top destination for career-driven expatriates.