Grave-Shift Slot Operations Leader

Ho-Chunk, Inc.; Lincoln (NE); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare coverage

401K with company match

Quarterly incentives

Paid vacation & holidays

Discounted meals

Full insurance coverage

Day 1 vesting

Job summary

WarHorse Gaming in Lincoln, NE is seeking a Slot Shift Manager to oversee the daily Slot operations, ensuring exceptional guest service, regulatory compliance, and team performance. This full-time grave shift role requires strong leadership, knowledge of slot operations, and the ability to train staff, manage schedules, and respond to guest inquiries while upholding safety and internal controls.

The role offers a comprehensive benefits package and opportunities for professional growth within a

Qualifications

• Must be 21 years of age or older.
• High school diploma, GED, or equivalent relevant experience.
• Three (3) years of leadership experience within a guest service or customer service‑focused environment, preferably in a high‑volume casino or hospitality setting.
• Strong organizational skills and attention to detail.
• Excellent analytical, problem‑solving, and decision‑making abilities.
• Demonstrated commitment to exceptional guest service and guest loyalty.
• Proficiency in Microsoft Office Suite or related software.
• Technical understanding of slot machines and associated gaming components.
• Experience training, mentoring, and developing team members.

Responsibilities

• Practice, support, and uphold the Mission, Vision, and Values of WarHorse Gaming.
• Assist in developing and implementing customer service strategies for Slot Operations.
• Process jackpots and hand-paid payouts in accordance with internal controls and SOPs.
• Serve as a signatory on hand-paid jackpots as authorized by internal controls.
• Monitor business levels and develop schedules that support operational and guest service standards.
• Document and report all cash operation transactions in accordance with federal currency reporting and compliance standards.
• Respond to guest inquiries and concerns in a professional, courteous, and timely manner
• Take ownership of guest and team member issues and follow through to resolution.
• Explain game combinations, payouts, and slot procedures accurately and confidently.
• Maintain security and accountability for assigned keys, radios, handheld devices, and company equipment.
• Identify and report unsafe conditions or practices that do not align with company safety standards.
• Foster a professional, respectful, and team-oriented work environment.
• Ensure adherence to attendance expectations, gaming regulations, departmental standards, and company policies.
• Attend all required meetings and training sessions.
• Manage departmental projects and operational assignments within established timelines.
• Read, understand, and follow the WarHorse Responsible Gambling Plan.
• Ensure compliance with regulations regarding service to minors and intoxicated persons.
• Support training, mentoring, and development of team members.
• Maintain flexibility in scheduling based on operational demands.
• Perform additional duties as assigned.]
• CoT_job_summary_short:
• COMPANY NAME: WarHorse GamingKEY POINTS: Slot operations leadership, guest service focus, schedule management
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• contract_type":"fulltime","location_type":"on site","remote_scope":null,
• perks":[{"name":"Healthcare coverage"},{"name":"401K with company match"},{"name":"Quarterly incentives"},{"name":"Paid vacation & holidays"},{"name":"Discounted meals"},{"name":"Full insurance coverage"},{"name":"Day 1 vesting"}],"stated_min":null,"stated_max":null,"stated_absolute":null,
• salary_estimation_cot":"Slot Shift Manager in Lincoln, NE: market rate typically $42k–$62k gross annually based on experience and responsibilities.","estimated_low":42000,
• estimated_medium":52000,
• estimated_high":62000,
• currency":"USD","frequency":"yearly","bonus":null,
• tax":"gross","application_email":null,
• job_end_date":null,
• contact_person":null,
• hiring_department_name":"WarHorse Gaming"} } JSON: 403 cannot parse. Wait. The user required valid JSON. My previous attempt mangled. I must output proper JSON object following schema. Let's craft clean JSON now. We'll fill accordingly. Ensure CoT strings without broken. Let's redo. I'll craft properly. Let's output final. I must ensure it's valid JSON with strings escaped. The previous attempt is invalid. I'll generate anew. NDA. Let's assemble.

Skills

Leadership experience

Guest service

Analytical skills

Staff mentoring

Communication

MS Office

Slot machine knowledge

Education

High school diploma or GED

Tools

MS Office

Job description

WarHorse Gaming in Lincoln, NE is seeking a Slot Shift Manager to oversee the daily Slot operations, ensuring exceptional guest service, regulatory compliance, and team performance. This full-time grave shift role requires strong leadership, knowledge of slot operations, and the ability to train staff, manage schedules, and respond to guest inquiries while upholding safety and internal controls.

The role offers a comprehensive benefits package and opportunities for professional growth within a